Future U Podcast

Mechanical Engineer

• End-to-end product design — from user research and prototyping to visual design and front end fit-and-finish.
• Rapid prototyping and experimentation mindset.
• Strong written communication and documentation; able to define product requirements and carry partial PM responsibilities when needed.
• Comfortable working independently with ambiguous problems, scoping work, and driving product definition.

Product Design Engineer

Customer Success Manager

• Act as the primary advocate for partners, ensuring their needs are surfaced and addressed.
• Drive measurable partner outcomes, ensuring institutions meet their goals with our solutions.
• Serve as the escalation point for partner support issues.
• Capture partner feedback and translate it into actionable insights for product and engineering.

Success Manager

Artificial Intelligence

• Execute all operational steps required to initiate partner onboarding post–closed won or expansion, including deal entry, platform enablement, account creation, and agent tool configuration.
• Ensure partners are fully enabled to begin onboarding agents without unnecessary delays or rework.
• Work closely with Implementation and Forward Deployed Engineer teams to respond to partner-specific requests.
• Provide clear documentation and knowledge transfer to ensure the Success team has the context needed to support partners post-onboarding.
• Partner with GTM to ensure onboarding reflects contractual scope and expectations.
• Identify blocking issues early and escalate product gaps or enhancement opportunities to Engineering when needed.
• Identify recurring friction points in onboarding and implementation workflows.
• Propose and contribute to improvements that increase speed, clarity, and reliability across partner launches.

AI Operations Associate

Product Marketing

• Own product positioning and narrative end to end
• Develop and maintain clear positioning, messaging, and value propositions grounded in real customer pain and outcomes.
• Be the source of truth for *what we sell, who it’s for, and why it matters*, ensuring consistency across Sales, CS, BD, Marketing, and Product conversations.
• Lead product launches and go-to-market execution
• Own the successful launch of all major product releases, ensuring 100% of launches land in visible external and internal channels.
• Coordinate launch planning across Product, Eng, FDE, GTM, and Marketing to ensure launches are timely, compelling, and adopted.
• Be the connective tissue between Product, GTM, and the market
• Stay deeply embedded with Product and Engineering to shape roadmaps, surface customer insights, and help prioritize work that drives real value.

Product Marketing Lead

• Partner with universities to solve evolving challenges
• Engage directly with stakeholders to address shifting strategic goals.
• Provide data- and AI-driven strategy that maximize long-term value.
• Act as a trusted advisor and product expert
• Build strong relationships with executives and operational leaders.
• Develop deep product expertise to guide partners toward the right solutions.
• Proactively monitor performance
• Track partner outcomes against agreed goals and surface risks early.
• Intervene with tailored strategies to ensure adoption and growth.
• Configure and optimize AI agents
• Reconfigure partner AI agents as goals and processes evolve.
• Ensure agents are aligned with partner objectives and best practices.
• Translate partner needs into scalable solutions
• Collaborate with engineering to turn challenges into improvements.
• Identify underutilization and re-engage partners with creative solutions

AI Strategy Lead

Engineer

• Serve as the first line of technical escalation for customer issues.
• Investigate, reproduce, and narrow down the root causes of reported problems.
• Identify whether an issue is a product bug, a configuration issue, or a user misunderstanding before escalating to engineering with a bug report.
• Guide customers through fixes when necessary.
• Provide recommendations for optimizing product usage and preventing common pitfalls.
• Provide SQL-based data checks and help customers validate data directly.
• Partner with engineering to hand off well-documented bug reports that are ready to be picked up by our engineering team.
• Collaborate with the forward deployed and customer success teams to translate customer needs into actionable feedback.
• Contribute to improving internal troubleshooting playbooks and external knowledge bases.
• Spot recurring patterns in customer challenges and propose solutions (documentation, tooling, product changes).
• Share insights that help reduce support friction and improve customer satisfaction.

Success Engineer

Marketing

• Conceptualize and deliver creative, elevated event experiences that resonate with higher education stakeholders
• Own end-to-end execution of field marketing events, from planning and logistics through on-site coordination, post-event engagement, and debriefs, while operating within a defined budget
• Develop and manage event and production timelines, including roadmaps, prep decks, run-of-show documents, and executive briefings, to keep stakeholders aligned and accountable
• Create attendee communications and pre- and post-event content that reflect CollegeVine’s brand voice and support strong follow-through
• Collaborate cross-functionally across Growth, Sales, Marketing, and Operations to align on goals, targeting, messaging, and execution
• Partner closely with Sales on outbound and follow-up programs, including persona-based messaging, calls to action, and feedback loops aligned with broader GTM efforts
• Identify, evaluate, and recommend high-impact opportunities such as conferences, speaking engagements, and curated partner or executive events
• Maintain and improve event experiences, documentation, workflows, and playbooks to turn successful programs into repeatable, scalable GTM motions
• Continuously test and refine event formats by introducing fresh ideas, learning from competitive research, and thoughtfully applying new tools or processes
• Interpret performance data and translate insights into clear recommendations and next steps