Future Tech Enterprise, Inc.

Queue Manager, ServiceNow

Future Tech Enterprise, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

CloudERPITSMServiceNow

About the role

  • ServiceNow Ticket Management across procurement, deployment, returns, and asset support
  • Returns Queue Oversight and asset record management
  • Inventory Control and Lifecycle Tracking from procurement to disposition
  • Continuous Improvement & Process Feedback; document SOPs; stay updated on workflows
  • Works with Program Managers, Inside Sales, Depot Operations, and Customer Stakeholders; U.S.-based remote role

Requirements

  • 3+ years of hands-on experience with ServiceNow (ITSM, Asset Management, or Fulfillment modules).
  • Familiarity with ERP systems and asset tracking/inventory platforms.
  • Strong understanding of IT fulfillment, device lifecycle processes, and asset returns management.
  • Proven ability to work cross-functionally with program management, IT, sales, and warehouse teams.
  • Experience with SLA monitoring, reporting, and issue escalation protocols.
  • Exceptional attention to detail and process accuracy.
  • Intermediate Excel skills for custom reporting and dashboard creation.
  • Strong communication skills, including stakeholder updates and documentation creation.
  • This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required.