Queue Manager, ServiceNow

Future Tech Enterprise, Inc.

full-time

Posted on: 8/30/2025

Location: 🇺🇸 United States

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Mid-LevelSenior

CloudERPITSMServiceNow

About the role

ServiceNow Ticket Management across procurement, deployment, returns, and asset support
Returns Queue Oversight and asset record management
Inventory Control and Lifecycle Tracking from procurement to disposition
Continuous Improvement & Process Feedback; document SOPs; stay updated on workflows
Works with Program Managers, Inside Sales, Depot Operations, and Customer Stakeholders; U.S.-based remote role

3+ years of hands-on experience with ServiceNow (ITSM, Asset Management, or Fulfillment modules).
Familiarity with ERP systems and asset tracking/inventory platforms.
Strong understanding of IT fulfillment, device lifecycle processes, and asset returns management.
Proven ability to work cross-functionally with program management, IT, sales, and warehouse teams.
Experience with SLA monitoring, reporting, and issue escalation protocols.
Exceptional attention to detail and process accuracy.
Intermediate Excel skills for custom reporting and dashboard creation.
Strong communication skills, including stakeholder updates and documentation creation.
This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required.