Airport Shuttle Operations Manager
Reimagined Parking
Operations Student Lead – Service Desk and Maintenance
Future of Faith
part-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $16 per hour
Job Level
Senior
About the role
- Lead the Service Desk team, providing scheduling, training, and daily staff triage for student workers and themselves.
- Use scheduling software to set up a monthly schedule for student workers for both Operations teams.
- Learn the building hours and schedule priorities and work with leadership to schedule workers for events outside of normal hours.
- Communicate with other Service Desk workers about scheduling needs, timelines, and expectations; managing weekly hour maximums.
- Serve as a first point of contact for students who are unable to fulfill their shifts.
- Update Operations documents and SOPs as needed and provide training to service desk student workers on processes, policies, and procedures.
- Provide Operations department office support and fill in for workers when necessary.
- Perform Maintenance team duties including custodial services, routine project and event support, light maintenance, grounds keeping, landscape plantings and mowing, leaf removal, snow removal, grounds setup for events, and mail and consumable product deliveries.
- Be accountable to the Director of Operations and take direction from other Operations department staff as designated by the Director.
Requirements
- Commitment to Luther Seminary’s Mission and Vision
- Maintain a professional demeanor with individuals seeking help and provide support in a clear, calm manner.
- Protect the privacy and security of confidential account information.
- Attention to detail
- Excellent customer service skills
- Excellent verbal and written communication skills
- Self-starter, motivated to proactively address issues, and willing to ask for help
- Ability to describe problems as well as solutions on the phone
- Must be able to read and write English
- Ability to lift up to 30 pounds.
- must be on campus during peak periods: September, January, May and June. Extended time away from campus should be discussed in advance with the on-call team and Operations Coordinator
- Experience working independently
- An interest in learning about technology and A/V equipment
- Effective troubleshooting and problem-solving skills
- Students must commit to a regular work schedule for the semester; some evening and weekend work will be required.
- Trips and breaks must be coordinated with the on-call team and the Operations Coordinator
- The student must be punctual. Advance notice must be given for time off.
- This position requires the student to sign a special agreement regarding the administration of student passwords and confidential account information.
