Future of Faith

Operations

• Serve as primary point of contact for students, faculty, staff, and alumni at Luther Seminary (Service Desk)
• Provide event assistance and hospitality; assist with event setup and teardown
• Perform administration and general office duties including answering phones, filing, and checking Info email hourly
• Conduct rounds to check status of facilities and perform bathroom inspections
• Provide building access assistance and receive packages
• Communicate and escalate facility, operations, and technology issues; escalate emergencies to 911 immediately
• Make and check on Cafe Coffee Service each weekday
• Perform custodial services: routine cleaning, trash and recycling management, and deep cleaning projects
• Support campus Supply/Mail Center by stocking shelves and sorting mail
• Move and arrange furniture and equipment for events and clean up after events
• Perform light maintenance and grounds duties: landscaping, mowing, leaf removal, snow clearing, and operate powered/non-powered equipment
• Perform manual labor tasks including demolition, moving materials/equipment, and painting prep and application
• Accountable to the Director of Operations and may take direction from other Operations staff as designated

Operations Student Worker, Service Desk and Maintenance

• Lead the Service Desk team, providing scheduling, training, and daily staff triage for student workers and themselves.
• Use scheduling software to set up a monthly schedule for student workers for both Operations teams.
• Learn the building hours and schedule priorities and work with leadership to schedule workers for events outside of normal hours.
• Communicate with other Service Desk workers about scheduling needs, timelines, and expectations; managing weekly hour maximums.
• Serve as a first point of contact for students who are unable to fulfill their shifts.
• Update Operations documents and SOPs as needed and provide training to service desk student workers on processes, policies, and procedures.
• Provide Operations department office support and fill in for workers when necessary.
• Perform Maintenance team duties including custodial services, routine project and event support, light maintenance, grounds keeping, landscape plantings and mowing, leaf removal, snow removal, grounds setup for events, and mail and consumable product deliveries.
• Be accountable to the Director of Operations and take direction from other Operations department staff as designated by the Director.

Operations Student Worker, Service Desk and Maintenance

Operations Student Lead – Service Desk and Maintenance