You’ll primarily be focused on escalated tickets including break/fix issues, application installation and configuration, and user-level settings.
Play a role in server administration, networking, and security aspects.
Tasks such as setting up new Hyper-V hosts, troubleshooting and deploying Sonic firewalls, and managing Datto networking switches and access points.
Occasionally sent onsite for networking and server deployments to offer guidance and mentorship to a Level One technician.
Utilize our ticketing system to document, monitor, and escalate tickets, while also maintaining our documentation platform.
Collaborate with a talented team to provide exceptional service to our clients, whether remotely or on-site.

Requirements

A+ and/or Network+ Certifications are required (If you do not have, will need to obtain after employment)
MD-102 preferred
Strong knowledge of Windows 10/11 and MacOS
Strong knowledge of Windows Server 2016, 2019, and 2022
Knowledge of Sonic firewalls, Datto networking and networking concepts
Familiarity with Microsoft 365 Office Suite and Office 365 cloud services
Knowledge of Azure and/or AWS
Datto BCDR and/or SaaS Backup
Experience with Autotask PSA is a plus
Exceptional written and oral communication skills required
Able to work independently and part of a team
Ability to Manage Time Effectively
Capability to lift and transport equipment weighing up to 50 pounds
Reliable Transportation

Benefits

Hourly range - $30 - $35/hour
Competitive pay with quarterly bonus eligibility
Monthly cellphone stipend
Coverage for 90% of your medical, dental, and vision insurance expenses.
401(k) plan with 4% company matching and immediate vesting
Eight paid holidays and 17 days of PTO in year one
Educational reimbursement for certification tests and company supplied training resources
Fun team events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

server administrationnetworkingsecuritytroubleshootingapplication installationconfigurationWindows 10Windows 11Windows Server 2016Windows Server 2019

exceptional written communicationexceptional oral communicationindependent workteam collaborationtime managementmentorship

A+ CertificationNetwork+ CertificationMD-102