Provide remote desktop and laptop support, addressing break/fix issues, application installations, and configuration of user settings.
Investigate and remediate malware alerts and help users enroll in MFA.
Document, track, and escalate tickets through our ticketing system and keep documentation platform current.
Collaborate with a talented team to deliver exceptional service to clients working from a remote workspace.
Weekend shifts required that are 10 hours long, including a one-hour lunch break, from 7:30 AM - 6:30 PM EST.

Requirements

Minimum of five years of professional IT support experience
Proficiency with Windows 10, Windows 11, and macOS
Strong working knowledge of the Microsoft 365 Office Suite
Experience with ticketing systems; familiarity with Autotask is a significant advantage
Excellent verbal and written communication skills
Strong time‑management and organizational abilities
Knowledge of Office 365 cloud services (Preferred)
Experience with Azure and/or AWS (Preferred)
A+ and/or Network+ certifications (Preferred)

Benefits

💰 Competitive salary: $30 - $35/hour
🎯 Quarterly bonus eligibility to reward performance
🏥 Comprehensive coverage: 90% of medical, dental, and vision insurance expenses paid
📈 401(k) plan with 4% company matching and immediate vesting
🎉 Generous time off: 8 paid holidays + 17 PTO days in your first year
📚 Educational reimbursement for certification tests and access to company-supplied training resources
📱 Monthly cell phone stipend to support your connectivity needs
🤝 Team culture: Fun events and opportunities to connect with colleagues

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

remote desktop supportlaptop supportbreak/fix issuesapplication installationsconfiguration of user settingsmalware remediationMFA enrollmentticketing systemsWindows 10Windows 11

Soft skills

communication skillstime managementorganizational abilities

Certifications

A+ certificationNetwork+ certification