FusionAuth

Support Engineer

• Provide technical support to customers integrating FusionAuth into their applications, troubleshooting authentication, authorization, and identity workflows
• Triage, reproduce, and document customer-reported issues; create detailed bug tickets for engineering handoff
• Guide customers through complex CIAM configurations, including SSO setup, MFA implementation, and custom token handling
• Conduct root cause analysis on integration failures by reviewing customer code snippets, logs, and API traces
• Maintain and contribute to FusionAuth’s technical documentation, knowledge base articles, and troubleshooting guides based on real-world cases
• Collaborate in customer kickoff and optimization sessions to proactively identify support needs
• Participate in rotating on-call duties to handle production incidents, minimize downtime, and communicate resolutions

Technical Support Engineer

Product Designer

• Own the end-to-end design process for a complex enterprise product used by thousands of organizations
• Ruthlessly simplify: identify and eliminate unnecessary cognitive load in workflows, navigation, and UI patterns
• Build and evolve our design system—ensuring every component, pattern, and guideline serves users and scales with the product
• Get close to users: conduct research sessions, watch session recordings, analyze support tickets, and turn insights into designs
• Partner with engineering on implementation—you'll review PRs, provide feedback, and commit your own HTML/CSS fixes when it's faster
• Make strategic design decisions independently while keeping stakeholders informed
• Balance consistency with pragmatism: know when to follow the system and when the system needs to evolve
• Advocate for users without losing sight of business goals and technical realities

Senior UX Designer – Denver, CO / Portland, OR / Seattle, WA preferred

Backend Engineer

• Writing high-quality, performant, and secure code
• Connect unfamiliar technical concepts to your existing knowledge base and find pragmatic paths forward
• Balance immediate deliverables with long-term architectural thinking and planning
• Writing extensive and thorough tests
• Designing and producing new features
• Maintaining our software with bug fixes and enhancements
• Writing clear, high-quality documentation for new features
• Rotate as the on-call engineer to solve critical customer issues. While not the norm, we do have some off-hours support requirements.
• Provide technical support to our customers
• Be a voice of positive change in the Engineering organization

Technical Support Engineer

Senior UX Designer – Denver, CO / Portland, OR / Seattle, WA preferred

Senior Java Engineer – U.S., Denver Metro Preferred