Furnished Quarters

Solutions Engineer

• Provide day-to-day leadership, coaching, and career development support to the Global Leasing Coordinators
• Monitor daily workload distribution, work queues, and lease pipelines to maintain service levels and operational efficiency
• Perform routine audits of leases, financial transactions, Salesforce records, Oscar records, and operational documentation to ensure quality and compliance
• Oversee complex lease transactions, renewals, extensions, early departures, and other non-standard leasing scenarios
• Review lease agreements, reservation details, partner invoices, and financial documentation to ensure accuracy, profitability, and compliance
• Monitor partner performance against Service Level Agreements (SLAs)
• Partner with Apartment Services to proactively resolve pre-arrival issues
• Serve as the primary escalation point for complex lease issues
• Develop and implement SOPs, workflow improvements, and automation opportunities

Global Solutions Manager

General

• Execute and manage leases for Global inventory.
• Review vendor leases to ensure accuracy, compliance, and profitability.
• Coordinate lease renewals, guest extensions, early departures, and move-outs.
• Maintain apartment inventory and lease records within internal systems.
• Manage Certificates of Insurance and communicate with insurance providers as needed.
• Serve as the primary contact for landlords and property partners regarding lease, rent, and security deposit matters.
• Partner with Accounting to ensure timely rent payments and security deposit reconciliations.
• Maintain accurate lease and financial records.
• Assist with basic accounting functions and support internal financial controls.
• Maintain and update records in Salesforce and other internal systems.
• Track lease activity, rent changes, extensions, and reporting data.
• Ensure data accuracy across multiple platforms.
• Support Furnished Quarters' Core Values through collaboration, continuous improvement, and exceptional customer service.
• Participate in team meetings, training, and performance initiatives.