Furnished Quarters

Inside Sales

• Respond to inbound calls and online inquiries with a high-touch, service-driven approach
• Assess client housing needs and recommend suitable apartment options based on availability, pricing, and preferences
• Guide clients through the full sales cycle, including lease negotiations and closing
• Build strong relationships through professional communication, active listening, and rapport-building
• Identify potential corporate opportunities and escalate to Business Development as appropriate
• Provide creative solutions when preferred inventory is unavailable
• Accurately enter and maintain client data, reservations, and communications in Salesforce and internal systems
• Track and manage all client interactions, including calls, emails, and follow-ups
• Ensure consistency and accuracy across platforms such as Salesforce, Oscar, and FQ Live
• Handle assigned leads and provide coverage for team members when needed
• Prepare, review, and manage lease documentation and reservation details
• Ensure all paperwork is complete, accurate, and aligned with operational requirements
• Coordinate reservation details to meet both client expectations and internal processes
• Manage and process leads from multiple channels including Airbnb, VRBO, Booking.com, and other platforms
• Present appropriate housing options and maintain marketplace responsiveness
• Support weekend coverage on a rotating schedule
• Partner cross-functionally with Sales, Guest Services, Operations, Accounting, and external stakeholders
• Communicate proactively regarding timelines, challenges, and workflow updates
• Participate in team meetings and contribute ideas to improve processes and client experience
• Embody Furnished Quarters’ core values in all interactions
• Complete required training and actively participate in performance reviews
• Continuously build knowledge of markets, inventory, and industry trends

Inside Sales Specialist

• Lead, coach, and develop the Inside Sales team, including managers and specialists
• Foster a culture of accountability, collaboration, and high performance
• Conduct regular performance reviews and establish clear development plans
• Oversee onboarding and ongoing training to ensure strong product knowledge and sales effectiveness
• Drive lead conversion, reservation quality, and overall sales performance
• Partner with Sales Leadership on forecasting, pricing alignment, and occupancy strategy
• Monitor pipeline activity and KPIs to ensure revenue goals are consistently met
• Identify opportunities to improve sales processes and maximize revenue outcomes
• Collaborate with executive leadership to set departmental goals and performance benchmarks
• Ensure proper staffing, scheduling, and resource allocation to meet demand
• Oversee payroll, scheduling, and operational processes through team leadership
• Align Inside Sales execution with broader Business Development initiatives
• Ensure data integrity across Salesforce, FQ Live, Oscar, and related systems
• Establish and enforce compliance with company policies, SOPs, and data standards
• Drive process improvements, automation, and system enhancements
• Audit sales activity and reservation data to ensure accuracy and consistency
• Serve as an escalation point for complex or high-priority client issues
• Partner with Marketing, Operations, Guest Services, and Finance to improve outcomes
• Ensure consistent, high-quality communication across all client touchpoints
• Support alignment across teams to enhance service delivery and client satisfaction

Inside Sales Specialist

Director, Inside Sales