Providing exceptional customer support for the company's software products
Troubleshooting and resolving complex technical issues
Collaborating with engineering teams to address product defects
Contributing to the development of knowledge base resources
Analyzing and prioritizing tickets based on urgency and impact on users or the organization
Communicating with customers through various channels, ensuring a positive customer experience
Developing and maintaining strong relationships with customers
Contributing to the development and maintenance of knowledge base resources
Working closely with engineering, product, and sales teams to ensure a seamless customer experience
Participating in product training sessions and staying up-to-date with the latest product features and enhancements
Performing other duties as assigned

Requirements

Degree or coursework in Computer Science, Engineering, or related fields is beneficial but not a must-have
3-4 years of experience in technical support, software engineering, or any customer-facing tech role
Familiarity with or willingness to learn about software development processes, cloud-based infrastructure, and troubleshooting methodologies
Some experience with programming languages such as Python, JavaScript, or Ruby is preferred
Strong problem-solving abilities, excellent communication skills, and readiness to learn new things
Desire to stay current with industry trends and emerging technologies

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

PythonJavaScriptRubytechnical supporttroubleshootingsoftware development processescloud-based infrastructureproblem-solving

communication skillscustomer supportcollaborationrelationship buildingpositive customer experiencereadiness to learnanalyzing and prioritizing