FullCommerce Brasil

Customer Support

• Provide customer support via chat, phone, WhatsApp and email in an efficient and courteous manner, following company procedures
• Identify and resolve customer issues quickly and effectively
• Provide information about products, services and processes
• Log and track customer requests in the system
• Perform sales or offer services when required
• Guide customers on the use of products and services, providing clarifications
• Escalate more complex issues to the appropriate departments when necessary
• Monitor case progress and ensure customers receive feedback on the resolution of their issues

Customer Relations Analyst – SAC

Ecommerce

• Monitor and maintain availability of the active product mix
• Manage direct relationships with Full Commerce clients
• Monitor incoming orders, payment status, delivery, and customer satisfaction
• Check usability of storefronts, menus, and links
• Perform competitive analysis to define competitive pricing strategies
• Create/propose/manage campaigns, actions, and promotions
• Monitor KPIs such as traffic, conversion rate, average order value (AOV), and ROI
• Generate performance analysis reports for the stores
• Collaborate with logistics, customer service, and technology teams
• Manage sales on B2C channels and marketplaces
• Maintain relationships with internal departments

Customer Relations Analyst – SAC

Business Analyst – E-commerce