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Customer Relations Analyst – SAC
FullCommerce BrasilAnalista de Relacionamento atendendo clientes de e-commerce da Full Commerce do Brasil via chat, telefone, WhatsApp e e-mail. Resolvendo problemas, acompanhando solicitações e garantindo satisfação do cliente.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities through effective communication and problem-solving skills, while maintaining attention to detail and a professional demeanor. Proficient in utilizing customer service systems and Microsoft Office to enhance customer interactions and service delivery.
Highest-signal resume keywords
Customer SupportProblem-SolvingVerbal CommunicationWritten CommunicationMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service SystemsKnowledge of AcquirersSales TechniquesProduct GuidanceIssue Resolution
Soft Skills
EmpathyPatienceAttention to DetailTeam Collaboration
Certifications & Qualifications
High School Diploma
About the role
Key responsibilities & impact- Provide customer support via chat, phone, WhatsApp and email in an efficient and courteous manner, following company procedures
- Identify and resolve customer issues quickly and effectively
- Provide information about products, services and processes
- Log and track customer requests in the system
- Perform sales or offer services when required
- Guide customers on the use of products and services, providing clarifications
- Escalate more complex issues to the appropriate departments when necessary
- Monitor case progress and ensure customers receive feedback on the resolution of their issues
Requirements
What you’ll need- Familiarity with customer service systems
- Knowledge of acquirers (payment processors)
- Proficiency in Microsoft Office
- Strong verbal and written communication skills
- Problem-solving ability
- Attention to detail
- Ability to work well in a team
- Empathy, patience and a professional demeanor
- High school diploma completed / Currently enrolled in higher education
Benefits
Comp & perks- Collaborative and relaxed work environment
- Ongoing challenges that will push you out of your comfort zone (in a good way!)
- Meal voucher
- Health insurance
- Gympass
- Dental assistance
- Food allowance
- Transportation voucher