FULL Creative

Junior Operations Analyst

FULL Creative

full-time

Posted on:

Location Type: Hybrid

Location: Chennai • India

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Job Level

Junior

About the role

  • Analyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance.
  • Ensure reports and analytics align with business goals and strategic direction.
  • Identify, gather, and document new reporting requirements from internal stakeholders.
  • Evaluate and recommend reporting tools and technologies to enhance analytics capabilities.
  • Conduct detailed business analysis and root cause analysis with clear, data-driven recommendations.
  • Maintain and automate dashboards, reports, and visualizations using MS Office or Google Sheets.
  • Monitor operational issues and collaborate with teams to offer real-time solutions.
  • Work closely with Contact Center teams to support decision-making with timely and accurate data.
  • Share knowledge and best practices across the team to drive continuous improvement.

Requirements

  • 0-1 year
  • Strong numerical and analytical skills with the ability to interpret data and identify trends.
  • Basic understanding of Contact Center operations, metrics, and workflows.
  • Proficiency in MS Office and Google Sheets for data handling and reporting.
  • High attention to detail with strong planning and task prioritization skills.
  • Excellent communication and active listening skills.
  • Proactive approach to problem-solving with a solution-oriented mindset.
  • Ability to manage time effectively and meet consistent deadlines.
  • Strong team player with a sense of empathy, accountability, and collaboration.
  • Commitment to continuous learning and knowledge sharing.
  • Willingness to work in a 24/7/365 shift-based environment.
  • Should be flexible coming to office as per business requirements.
Benefits
  • Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN)
  • Power backup (if you have frequent power cut issues)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisreportingroot cause analysisdashboard automationdata visualizationtrend identificationanalytics capabilitiesdata interpretationContact Center metricstask prioritization
Soft Skills
numerical skillsanalytical skillscommunicationactive listeningproblem-solvingtime managementteam collaborationempathyaccountabilitycontinuous learning