FULL Creative

Account Manager

• Work closely with Client Experience Associates (internal) to resolve any issues related to the account to improve the effectiveness of call handling.
• Respond to client queries (account updates, billing inquiries, or general complaints) in an effective manner, via phone calls, emails, and chats within the time limits and follow up to ensure resolution whenever required.
• Liaise between clients and internal teams (Product Development/Billing) to ensure timely and successful delivery of solutions to our client's problems.
• Identify customers’ needs and problems, and take proactive steps to maintain a positive experience.
• Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communication.
• Collaborate with the team to closely examine key performance indicators linked to client satisfaction, retention, and engagement.
• Work towards enhancing these metrics by aligning your efforts with the team’s objectives.

Client Account Manager

Sales

• Proactively engage with US-based customers who sign up for the Setmore scheduling product to understand their needs and guide them toward the right subscription and add-ons.
• Identify and qualify sales opportunities by assessing customer workflows, booking volume, and operational challenges.
• Upon identification of an expansion opportunity, deliver a pitch tailored to their business.
• Explain the value proposition, ROI and pricing structure.
• Conduct short product walkthroughs or demos when needed, address any objections that arise around pricing or trust.
• Close the deal by using a structured follow-up plan.
• Own monthly conversion, upsells, and revenue targets by managing outreach initiatives.
• Additionally, maintain accurate and up-to-date CRM records.
• Work closely with onboarding, support, and internal teams to share customer insights and improve activation, retention, and sales effectiveness.

Client Account Manager

Product Sales Specialist