FULL Creative

Operations

• Analyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance.
• Ensure reports and analytics align with business goals and strategic direction.
• Identify, gather, and document new reporting requirements from internal stakeholders.
• Evaluate and recommend reporting tools and technologies to enhance analytics capabilities.
• Conduct detailed business analysis and root cause analysis with clear, data-driven recommendations.
• Maintain and automate dashboards, reports, and visualizations using MS Office or Google Sheets.
• Monitor operational issues and collaborate with teams to offer real-time solutions.
• Work closely with Contact Center teams to support decision-making with timely and accurate data.
• Share knowledge and best practices across the team to drive continuous improvement.

Junior Operations Analyst