IT Support Analyst II
Lower
IT Manager, M365/EUC
FUJIFILM Corporation
full-time
Posted on:
Origin: • 🇺🇸 United States • Rhode Island
Visit company websiteJob Level
SeniorLead
About the role
- Lead, coach, and develop a team of IT professionals
- Oversee administration, optimization, and security of Microsoft 365 services
- Manage the end-user computing environment, including desktops, laptops, mobile devices, peripherals, and collaboration tools
- Ensure timely and effective resolution of escalated IT support issues, serving as the escalation point when necessary
- Establish and enforce IT standards, policies, and best practices for end-user technologies and Microsoft 365
- Partner with business leaders to understand needs, prioritize projects, and deliver technology solutions that enhance productivity
- Manage hardware and software inventory, license compliance, and lifecycle planning
- Support IT infrastructure initiatives in coordination with other IT leaders
- Drive continuous improvement by identifying opportunities for automation, self-service, and user-training
- Develop and monitor key metrics for IT service delivery, ensuring high levels of internal customer satisfaction
- Contribute to IT budget planning and vendor management as it relates to end-user technologies and M365 services.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field required
- 7+ years of progressive IT experience with emphasis on Microsoft 365 and end-user support
- At least 3 years in a supervisory or team lead role
- Proven experience delivering Microsoft 365 assessments, migrations, and modernization projects
- Strong technical expertise in Microsoft 365 ecosystem (Exchange Online, SharePoint, Teams, OneDrive, Intune, and related security/compliance features)
- Knowledge of end-user computing environments, device management, and support best practices
- At least L2 level hands on knowledge in Active Directory services
- Relevant certifications (e.g., Microsoft 365 Certified, Enterprise Administrator Expert) are a plus
- Vendor management and budget planning skills a plus
- Excellent troubleshooting, problem-solving, and decision-making skills
- Strong customer-service orientation with effective communication skills across technical and non-technical audiences
- Demonstrated ability to manage multiple priorities and projects in a fast-paced environment
- Ability to balance hands-on technical work with managerial oversight
- Must successfully pass a post-offer drug screening (safety-sensitive position)
- Competencies: Resilience; Communication; Reasoning & Decision Making; Comprehension; Organizational Skills
