Senior Call Center Trainer
FIS
Technical Account Representative
FSSI - Financial Statement Services Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $27 - $28 per hour
Job Level
Junior
About the role
- Join Team FSSI and Become an Employee-Owner!
- FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S.
- Account Representative works directly with assigned clients, managing day-to-day tasks to service projects in a fast-paced technical environment.
- Act as the primary point of contact between clients and internal teams (IT, Software Development, Operations, Marketing, Accounting, Purchasing).
- Oversee client implementations, manage daily tasks for accounts, and monitor production workflows.
- Assist clients in understanding print, mail, and online presentment specifications; troubleshoot technical issues; create technical documentation.
- Ensure accurate client billing and generate client reports.
- Collaborate with teams to enhance efficiency and deliver top-tier service.
Requirements
- Bachelor’s degree.
- 1-3 years of experience in account management, client implementation or related industry experience.
- Strong problem-solving and critical thinking skills.
- Ability to grasp and explain technical concepts with ease.
- Excellent business writing and communication skills with a keen attention to detail for professional client communication.
- Strong organizational and coordination skills to manage multiple tasks, deadlines, and client needs efficiently.
- Proficiency in Word, Excel, and PowerPoint, Outlook and Teams (project management software experience is a plus!).
