FSSI - Financial Statement Services Inc.

Chief Marketing Officer

• **Your Essential Duties:**
• - Oversees Marketing Communications Department which includes marketing FSSI, internal communication, and business development support.
• - Oversees Creative Services Department which includes creative and consultative services, inkjet color management and training, production graphics, product development, UI/UX design and development, and forms development support.
• - Enhances current and proposes new marketing strategy for FSSI to grow and expand in both the marketing and transactional arenas.
• - Oversees the planning and execution of annual marketing themes, events, and campaigns across print and digital channels.
• - Ensures a consistent corporate image and brand throughout all product lines, promotional materials, website, and events for FSSI.
• - Directs the creation of business development programs, promotional materials and campaigns for FSSI and FSSI’s clients, in collaboration with Business Development.
• - Proposes annual department budgets and reviews monthly expenses with the CEO.
• - Oversees creative services including document design and strategy, UI/UX design and development, creative design, and omnichannel campaign strategy and implementation, using both internal and external resources.
• - Develops and gives training programs to staff in areas of inkjet print technology, redesign processes, finishing capabilities, direct mail marketing, and others as needed.
• - Represents FSSI/Senior Management at client meetings, trade shows, conferences and other venues, as needed.
• - Assesses and evaluates new tools and technology that elevate marketing and business development teams, including CRM, marketing automation, variable data print, campaign implementation and management.
• - Ensures effective control of marketing results with specific marketing measurements, analytics, and KPIs.
• - Works with Executive Management to evaluate new opportunities and measure success and impact of existing initiatives.

Director of Marketing

Full-stack Engineer

• Assist in interpreting project requirements and identifying needed application or template changes with guidance.
• Begin developing communication skills by supporting discussions with internal teams and clients to understand application requirements and feedback.
• Learn to analyze structured input data and read record layouts.
• Perform basic data mapping exercises and assess data for completeness and accuracy.
• Make minor updates to C# applications and support integration with shared code libraries (DLLs).
• Modify or add content to existing templates using tools such as VIPP, iTextSharp, OpenText Exstream, or Quadient Inspire.
• Add data-driven variables to templates based on mapping requirements.
• Contribute to testing and peer reviews by submitting merge requests with clear change details.
• Create feature branches in Git and participate in resolving merge conflicts with assistance.
• Support production by helping investigate and resolve issues.
• Gain familiarity with how applications integrate with shared code libraries and third-party services used in document processing.
• Gain an understanding of FSSI’s production workflows, standards, and operational best practices.
• Learn and apply secure coding principles to maintain application integrity.

Junior Software Engineer

QA Engineer

• Identify inefficiencies with applications quality setups or workflows and implement efficient and effective solutions.
• Establish and enforce standard QA practices for the IT Team, ensuring that applications are tested for quality and security before release.
• Design and execute test plans and peer review checklists for code deployments.
• Perform all types of software testing including UI, UX, security, unit, integration and performance testing, utilizing software testing tools as needed.
• Build and maintain reliable CI/CD pipelines that automate quality and security testing, including Static Application Security Testing (SAST), unit tests, integration tests and Dynamic Application Security Testing (DAST).
• Assist with updating security and QA related software to the latest stable release.
• Maintain software documentation to ensure technical accuracy, compliance, or completeness.
• Provide support, guidance, and education to FSSI employees regarding software QA.
• Lead projects related to Application Development QA enhancements.

Junior QA Tester – App Development

Account Manager

• Act as a strategic partner to a portfolio of clients, ensuring exceptional service, retention, and profitable growth.
• Increase revenue by seeking out new business opportunities with current and prospective clients.
• Build and maintain a robust pipeline of Credit Union and related industry prospects through outreach, networking, and referrals.
• Develop and present pricing proposals and RFP responses tailored to each client’s needs.
• Represent FSSI at trade shows and industry events, especially those tied to the Credit Union space.
• Collaborate with internal teams—Client Services, Marketing, Technical, and Leadership—to deliver seamless onboarding and support for new work.
• Maintain all contact activity in our CRM system and contribute to monthly reporting and forecasting.
• Travel to meet with clients and prospects as needed, with regular portfolio reviews and annual account planning.
• Attend client conferences and FSSI meetings on a monthly, quarterly and annual basis.
• Serve as an escalation point for resolving client concerns and championing improvements.

Relationship Manager

• Join Team FSSI and Become an Employee-Owner!
• FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S.
• Account Representative works directly with assigned clients, managing day-to-day tasks to service projects in a fast-paced technical environment.
• Act as the primary point of contact between clients and internal teams (IT, Software Development, Operations, Marketing, Accounting, Purchasing).
• Oversee client implementations, manage daily tasks for accounts, and monitor production workflows.
• Assist clients in understanding print, mail, and online presentment specifications; troubleshoot technical issues; create technical documentation.
• Ensure accurate client billing and generate client reports.
• Collaborate with teams to enhance efficiency and deliver top-tier service.

Technical Account Representative

• Join Team FSSI and become an employee-owner
• FSSI is a leading document outsourcing company servicing Fortune 500 clients in financial, banking, insurance and billing industries
• Account Representative manages day-to-day client projects in a fast-paced technical environment
• Company provides dedicated training through FSSI University
• Build strong client relationships and manage client accounts with custom care
• Resolve client challenges creatively while providing seamless communication
• Hybrid schedule available after a 90-day onsite training period, with 2 remote workdays per week
• Act as primary point of contact between clients and internal teams (IT, Software Development, Operations, Marketing, Accounting, Purchasing)
• Oversee client implementations, manage daily account tasks, and monitor production workflows
• Assist clients with print, mail, and online presentment specifications; troubleshoot technical issues; create technical documentation
• Ensure accurate client billing and generate client reports
• Collaborate with teams to improve processes and efficiency