Associate Test Engineer
Navy Federal Credit Union
Technical Account Representative
FSSI - Financial Statement Services Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $27 - $28 per hour
Job Level
Junior
About the role
- Join Team FSSI and become an employee-owner
- FSSI is a leading document outsourcing company servicing Fortune 500 clients in financial, banking, insurance and billing industries
- Account Representative manages day-to-day client projects in a fast-paced technical environment
- Company provides dedicated training through FSSI University
- Build strong client relationships and manage client accounts with custom care
- Resolve client challenges creatively while providing seamless communication
- Hybrid schedule available after a 90-day onsite training period, with 2 remote workdays per week
- Act as primary point of contact between clients and internal teams (IT, Software Development, Operations, Marketing, Accounting, Purchasing)
- Oversee client implementations, manage daily account tasks, and monitor production workflows
- Assist clients with print, mail, and online presentment specifications; troubleshoot technical issues; create technical documentation
- Ensure accurate client billing and generate client reports
- Collaborate with teams to improve processes and efficiency
Requirements
- Bachelor’s degree
- 1-3 years of experience in account management, client implementation or related industry experience
- Strong problem-solving and critical thinking skills
- Ability to grasp and explain technical concepts with ease
- Excellent business writing and communication skills with attention to detail
- Strong organizational and coordination skills to manage multiple tasks and deadlines
- Proficiency in Word, Excel, PowerPoint, Outlook and Teams (project management software experience is a plus)
