FSP

Associate Support Consultant

FSP

full-time

Posted on:

Location Type: Hybrid

Location: Glasgow • United Kingdom

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Tech Stack

Azure

About the role

  • Deliver troubleshooting across Microsoft 365, Azure, Intune, Power Platform, Dynamics 365 and a variety of custom applications.
  • Take ownership of service requests and ensuring SLA-aligned outcomes.
  • Support incidents through to resolution, attending meetings with clear actions, updates, and post-incident reviews.
  • Support our Service Desk Analysts on challenging cases and engagements.
  • Collaborate with vendors, teams, and customers to achieve timely resolutions and root-cause analysis.
  • Drive automation and monitoring enhancements to reduce repeat issues and improve restoration times.

Requirements

  • Possess experience in a technical support or service desk role.
  • Skilled at diagnosing technical issues, identifying root causes, and delivering lasting solutions.
  • Build strong relationships, communicate clearly and confidently with clients, and consistently deliver excellent service.
  • Work effectively with colleagues, partners, and customers to resolve issues and improve services.
  • Take initiative, seek ways to improve service delivery, and keep your technical skills up to date with evolving technology.
  • Eligible to hold UK security clearance.
  • Knowledge and experience of Microsoft technologies, 365 (Teams, SharePoint, Exchange, Power Platform) troubleshooting and support would be advantageous.
  • Experience with Dynamics 365, core features and incident/request support.
  • Experience with Azure (Endpoint Manager, Entra ID, Intune, Defender) admin tasks and device policies.
  • Familiarity with Windows 11 & device management, configuration, updates, and user support.
  • Understanding of identity & security services (Entra ID, AD, Defender, MFA) plus support for custom SaaS/web apps, monitoring, patching, and ticket/ITIL processes.
Benefits
  • A collaborative and supportive environment in which you can grow and develop your career.
  • The tools and opportunity to do work you can be proud of.
  • A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience.
  • Hybrid working – we empower you to make smart choices about when and where to work to achieve great results.
  • Industry leading coaching and mentoring.
  • Competitive salary and an excellent benefits package.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingMicrosoft 365AzureIntunePower PlatformDynamics 365Windows 11identity servicessecurity servicesITIL
Soft Skills
communicationrelationship buildinginitiativeproblem-solvingcollaborationservice deliveryownershipclear updatespost-incident reviewscustomer service
Certifications
UK security clearance