Architect

• Architecting and designing scalable and secure D365 CRM solutions (Sales, Service, Marketing and Power Platform) aligned to client requirements.
• Designing and implementing D365 integrations using Azure services.
• Researching, evaluating, designing and implementing AI-powered D365 solutions.
• Building New Model-driven Apps by Customisation of Dynamics alongside Development of Plugins and Power Automate.
• Ownership of the architecture of the Client Solution across Dynamics, M365 and Azure Services – with awareness of data and security implications and using multiple environments / tenants for the solution.
• Defining appropriate standards and principles and conducting solution and code reviews
• Providing technical leadership and mentoring to team members
• Responsible for the technical readiness, scalability, & quality assurance of final deliverables ensuring timelines and budgets are met
• Effectively translating and accurately communicating across technical and non-technical stakeholders as well as facilitating workshops, requirements gathering and discussions within a multidisciplinary team
• Configuring and customising Dynamics CRM forms, views, dashboards, and entities to meet the client needs.

Dynamics 365 Architect

AI Engineer

• Fine-tune, deploy, and monitor Generative AI models and Agentic AI for enterprise use cases
• Develop and implement Retrieval-Augmented Generation (RAG) pipelines and advanced context engineering strategies
• Integrate Agentic AI into business workflows to accelerate solution delivery
• Collaborate with data engineers to bring Agentic capabilities to production
• Stay current with AI trends, tools, and best practices, and drive innovation within the team

Machine Learning and AI Engineer

Human Resources

• Providing advice and guidance to managers and employees on good HR practice and employee relations
• Provide consultation to assist in achieving the longer-term strategic needs of the organisation
• Managing the employee lifecycle from employment contracts through to exit interviews
• Ensuring all HR records and contracts are updated and maintained across key systems
• Assist the wider HR team in shaping and implementing strategic HR initiatives
• Day to day management of HR queries and HR inbox
• Implementing and improving company policies and procedures (as required)
• Handling of Sickness and Absence Management
• Support and oversight of organisational wide compliance training
• Supplying payroll with relevant information and administering employee benefits

FSP

Dynamics 365 Architect

Machine Learning and AI Engineer

HR Manager