Manager

• Project leadership - ownership of projects from inception to successful delivery, orchestrating every stage, using right-fit methodologies
• Effective planning – demonstrate the ability to plan & consult on best approach/practice supporting effective utilisation of resources to ensure maximum efficiency and output
• Collaborative client relationships - engage closely with clients ensuring a collaborative and tailored approach that exceeds expectations
• Client engagement and growth - proactively identify new client opportunities that drive mutual success
• Budget management - demonstrate astute budget management to ensure projects deliver to cost
• Proactive risk management - effective Risk, Issue, Assumption, and Dependency Management, proactively identifying and mitigating challenges to ensure project success and resilience

Delivery Manager

Consultant

• Deliver troubleshooting across Microsoft 365, Azure, Intune, Power Platform, Dynamics 365 and a variety of custom applications.
• Take ownership of service requests and ensuring SLA-aligned outcomes.
• Support incidents through to resolution, attending meetings with clear actions, updates, and post-incident reviews.
• Support our Service Desk Analysts on challenging cases and engagements.
• Collaborate with vendors, teams, and customers to achieve timely resolutions and root-cause analysis.
• Drive automation and monitoring enhancements to reduce repeat issues and improve restoration times.

Associate Support Consultant

Security Operations

• Monitor and respond to incidents and alerts across a variety of environments and customers
• Automate processes and improve existing automation solutions through evolution
• Query and analyse security logs and data using KQL
• Work directly with customers to understand their environments and ways of working
• Ensure that new and innovative solutions protect customers
• Maintain high standards of documentation and records for continued SOC service delivery
• Share knowledge as part of the FSP technical community

SOC Analyst

• Design and development of Microsoft 365 Solutions including, but not limited to; Power Apps, Power Automate, Copilot Studio (Power VA), Power BI, Power Pages, Dataverse, SharePoint, MS Teams apps.
• Implementation of Power Platform Solutions
• Guidance on licensing models, environment strategy, and DLP policies
• Accountability and commitment to tasks, estimates and timelines
• Provide support and handover to clients and FSP’s own Managed Services team
• Sharing of skills, knowledge, and continuous improvement through team initiatives
• Consistent demonstration of high-quality deliverables and communication
• Promote best practices around solution governance, security and ALM

Power Platform Functional Consultant

• Support the design and delivery of learning solutions that help FSP’s clients build confidence in new technologies and ways of working
• Contribute to learning needs analysis, design engaging training materials, and deliver learning in a range of formats across projects including AI adoption, M365, digital systems and bespoke applications
• Lead training/learning needs analysis, solution design and delivery across a range of projects to achieve clear outcomes
• Provide consultancy and advice to clients on the most effective learning methodologies and technologies
• Manage a range of stakeholders to establish credibility and develop long-term relationships
• Work collaboratively with the wider team to deliver innovative learning solutions

Learning & Skills Consultant

Artificial Intelligence

• Lead and manage engagements, partnering with clients to understand their requirements and challenges, and identify AI use cases and opportunities
• Create AI strategies and run maturity assessments for clients
• Design and architect AI solutions using established processes and best practices
• Build and maintain strong relationships with clients, serving as a trusted advisor and subject matter expert in AI
• Collaborate with internal teams and external partners to deliver high-quality, integrated AI solutions that meet client needs
• Communicate and present the results and insights of AI solutions to clients and stakeholders
• Actively contribute to the strategic development of our AI strategy and capability
• Drive thought leadership and innovation across FSP and our clients, staying up-to-date with emerging trends, technologies, and best practices in AI
• Be a proponent of the principles and best practices of responsible AI

Senior AI Consultant

• Lead the design and delivery of high‑impact learning programmes on M365, related technologies, and other skills (e.g. interpersonal, digital), shaping solutions that support complex, large‑scale change.
• Conduct strategic, insight‑driven learning needs analysis to develop tailored learning strategies that align with business priorities and diverse learner needs.
• Provide expert consultancy, advising senior stakeholders on best‑practice learning methodologies, digital tools, and approaches that drive behaviour change and culture shift.
• Build and sustain strong client relationships, establishing credibility at executive level and influencing decision‑making through clear evaluation of learning impact.
• Lead cross‑functional teams to deliver integrated learning solutions, navigating complex stakeholder environments and identifying business development opportunities