FSP

Service Management Consultant

FSP

full-time

Posted on:

Location Type: Hybrid

Location: Glasgow • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

Tech Stack

ITSMServiceNow

About the role

  • Designing and developing Service Management organisations covering the context of people, process, technology, and partners.
  • Using best practices and standards including ITIL, SIAM, ISO20000, COBIT, TOGAF, Lean, BPMN, and Agile to structure the service delivery processes and fulfil the clients’ requirements.
  • Performing audits and maturity assessments of Service Management and other digital capabilities.
  • Design and lead workshops either face to face or virtually and conducting assessments across all levels of the client’s business.
  • Performing a range of consultative assignments within your sphere of expertise.
  • Working with other consultants across FSP to deliver wider digital transformations programmes.
  • Working with clients across a range of public and private sector organisations.

Requirements

  • Possess a detailed understanding of ITIL v3 and v4
  • Passionate about helping customers improve and gain more value from their IT and Digital Technology through improved user experiences and efficiencies
  • Practical hands-on experience in leading a Service Management team delivering high quality service offerings
  • Good understanding of IT Service Management Toolsets, productivity, and automation tooling
  • Preferably a holder of current or previous HMG Security Clearance
  • Experience in 'ServiceNow' is preferred
Benefits
  • A collaborative and supportive environment in which you can grow and develop your career
  • The tools and opportunity to do work you can be proud of
  • A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
  • Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
  • Industry leading coaching and mentoring

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ITIL v3ITIL v4Service ManagementAgileLeanBPMNCOBITTOGAFauditsmaturity assessments
Soft skills
consultative assignmentsworkshop facilitationclient engagementteam leadershipuser experience improvementefficiency enhancementcollaborationcommunication
Certifications
HMG Security Clearance