Frontline Performance Group

Salesforce Administrator

• Administer and maintain FPG’s Salesforce environment, including user setup, permissions, profiles, roles, and security controls
• Support Salesforce automation through Flows, validation rules, and declarative tools to streamline sales and operational processes
• Assist with the configuration and ongoing use of Einstein for Sales, including activity capture, predictive insights, and AI-driven recommendations
• Support Agentforce and sales productivity tools to improve rep efficiency, lead follow-up, and pipeline management
• Manage integrations with third-party tools, including Salesloft, ensuring clean data flow and reliable system performance
• Manage and maintain sales and marketing target lists, lead routing, and assignment logic for business development teams
• Partner with business stakeholders to gather requirements, define KPIs, and translate needs into Salesforce solutions
• Support Salesforce release updates, testing new features and ensuring minimal disruption to users
• Lead CRM onboarding by developing training materials, supporting data migrations, and providing day-to-day user support
• Create and maintain clear documentation for Salesforce processes, automations, configurations, and integrations
• Troubleshoot system issues and support ongoing optimization of Salesforce functionality
• Take on special projects as needed, including reporting improvements and process enhancements
• Troubleshoot complex Salesforce and integration issues by identifying root causes and implementing effective, sustainable solutions
• Proactively identify inefficiencies, gaps, or data issues within Salesforce and recommend improvements
• Support ongoing optimization of Salesforce functionality by evaluating problems from both a technical and business-process perspective

Implementation Specialist

• Support customers through activation and early adoption of IN-Gauge
• Act as the primary customer contact during implementation and early adoption
• Lead regular customer check-ins (weekly, biweekly, then quarterly as adoption matures)
• Provide an extra level of support to newly activated customers
• Ensure customers understand how IN-Gauge supports ROI, performance improvement, and frontline outcomes
• Deliver application training and feature walkthroughs to customer teams
• Track training completion and adoption milestones
• Monitor early product usage and engagement
• Gather customer feedback on usability, features, and opportunities for improvement
• Document implementation progress, adoption status, and key customer goals

Implementation Consultant

Customer Success Manager

• Guide customers through the full lifecycle, beginning with activation and onboarding and continuing through ongoing performance optimization
• Lead immersive live virtual delivery sessions to introduce the FPG Foundation Framework
• Manage a portfolio of hospitality clients, with success measured by adoption of the framework, platform engagement, and incremental revenue performance
• Proactively drive platform utilization, advocate for client needs internally, and maintain a strong focus on retention and growth
• Periodically support clients on-site, reinforcing relationships and elevating the overall client experience

Customer Success Consultant

Business Development Rep

• Drive revenue growth by engaging in high-volume outbound prospecting, managing the sales cycle, and nurturing client relationships.
• Develop a deep understanding of the company's platform and tailor your approach to meet each client’s needs.
• Strategically manage your territory, leverage CRM tools, and collaborate with marketing to optimize lead generation and conversion strategies.
• Conduct cold calls, emails, and social media outreach to identify and qualify potential hotel clients.
• Manage the sales process from prospecting to closure, aligning with the company's sales process.
• Build and maintain relationships with decision-makers in hotel groups and individual properties.
• Master the company’s platform and articulate its value to clients.
• Use CRM tools like Salesforce and SalesLoft to manage pipeline and sales activities.
• Utilize LinkedIn and Sales Navigator to network, build connections, and source leads.
• Work with marketing to align on lead quality and customer engagement tactics.
• Prepare and deliver presentations that highlight the company’s value proposition and ROI.
• Maintain accurate sales activity records in CRM systems.
• Participate in ongoing sales and product training.
• Lead or coordinate workshops to drive client engagement and sign-ups, collaborating with operations for seamless delivery.

Salesforce Administrator

Implementation Consultant

Customer Success Consultant

Business Development Manager