Frontline Performance Group

Solutions Engineer

• Drive high-volume outreach to hotel GMs, DOFs, Commercial Directors, and operational leaders
• Leverage your existing network to secure introductions, referrals, and discovery conversations
• Conduct consultative, value-based conversations that lead from first touch to signed work orders
• Target 100+ hotels per month through coordinated email outreach, LinkedIn engagement, and in-market visits
• Secure 5+ discovery calls per week through proactive prospecting and relationship building
• Build and nurture relationships with above-property commercial leaders across major hotel groups
• Represent FPG at industry events, business councils, and networking forums
• Understand and articulate how upselling impacts RevPAR, ADR, GOP, URI, conversion, and guest experience
• Speak confidently about hotel operations, service culture, and departmental performance
• Conduct impactful discovery sessions that diagnose hotel performance and highlight opportunity gaps
• Deliver short masterclasses or best-practice workshops to GMs and operational teams
• Maintain clear activity and pipeline visibility using Salesforce
• Plan and execute structured cadences, campaigns, and follow-ups to ensure consistent momentum

Client Solutions Manager

Customer Success Manager

• Lead and facilitate the customer activation process, ensuring a captivating onboarding experience
• Drive the implementation and ongoing maintenance of The Foundation Framework
• Promote and support the adoption and utilization of the IN-Gauge software platform
• Commit to continuous self-led learning, always maintaining IN-Gauge ‘super user’ proficiency
• Collaborate with regional and global peers, fostering the exchange of best practices and seeking innovation insights
• Champion the client recognition tool, encouraging client leadership to actively engage using IN-Gauge
• Regularly communicate program performance to key property leadership, outlining support needs monthly, partnering with the General Manager role or equivalent
• Lead quarterly program reviews with key stakeholders
• Initiate conversations with internal leadership regarding upsell opportunities
• Occasionally, up to 20% of your time, travel to local regional clients to support, elevate, and reinforce partnership expectations, enhancing the overall client experience

Client Solutions Manager

Customer Success Consultant