Customer Success Consultant – Hospitality

Frontline Performance Group

Customer Success Consultant guiding clients in the hospitality industry through the onboarding process and utilizing FPG's Foundation Framework for performance enhancement.

Posted 7/8/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £43,000 - £45,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and facilitate the customer activation process, ensuring a captivating onboarding experience
Drive the implementation and ongoing maintenance of The Foundation Framework
Promote and support the adoption and utilization of the IN-Gauge software platform
Commit to continuous self-led learning, always maintaining IN-Gauge ‘super user’ proficiency
Collaborate with regional and global peers, fostering the exchange of best practices and seeking innovation insights
Champion the client recognition tool, encouraging client leadership to actively engage using IN-Gauge
Regularly communicate program performance to key property leadership, outlining support needs monthly, partnering with the General Manager role or equivalent
Lead quarterly program reviews with key stakeholders
Initiate conversations with internal leadership regarding upsell opportunities
Represent FPG at industry events, conferences, networking functions, and marketing activities to strengthen relationships, enhance brand visibility, and identify new business opportunities
Occasionally, up to 20% of your time, travel to local regional clients to support, elevate, and reinforce partnership expectations, enhancing the overall client experience

Requirements

What you’ll need

Bachelor’s Degree is preferred
3 to 5 years of leadership experience within the hospitality industry (such as Front Office, Front Desk, Guest Relations, Rooms Division, or similar hotel operations leadership roles)
Tech savvy with SaaS experience being advantageous
Possesses exceptional presentation skills, both in-person and virtually, with an inspiring and impactful style
Demonstrates executive presence and the ability to influence at all levels
Exhibits a high level of polish and poise in all interactions
Excellent listening skills, curiosity, and resourcefulness
Capable of compelling written and verbal communication, catering to both technical and non-technical audiences
Proactive and capable of working autonomously
Must show adaptability and flexibility in response to the evolving needs of the business
Fosters collaboration among various departments to advance the company’s shared vision

Benefits

Comp & perks

Pension Scheme
Health Insurance
Term Life Assurance Policy
Annual leave - 25 days
Annual company paid holiday during Christmas week
All other statutory leave per HMRC
Work from home flexibility
Lucrative Incentive Plan

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Exceptional Communication SkillsCuriosityResourcefulnessAdaptabilityCollaboration