Associate Consultant
EVERSANA
Client Services Manager
Frontline Managed Services
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage large and diverse client portfolio.
- Serve as client advocate to ensure high level of client satisfaction.
- Develop and maintain relationships with clients.
- Accurately identify and capture client problems and requests and engage appropriate internal stakeholders.
- Identify opportunities to expand client service offerings and communicate them to the sales team
- Report on project objectives and deadlines.
- Facilitate client engagement on project objectives.
- Hand-off technician specific issues to Operations for prevention plan.
- Follow up with Operations to ensure issue resolution.
- Follow up with Firm Liaison to communicate completion of open issues and projects.
- Generate and deliver custom client reports as requested.
- Complete data and volume trending analysis.
- Conduct regular client business reviews.
- Facilitate client implementations.
- Draft and deliver meeting minutes to attendees of regular client business reviews.
- Coordinate contribution of firm specific knowledge content to knowledge repositories.
Requirements
- 5 years’ Account Management or customer service experience supporting US clients, preferably IT-related business to business
- Bachelor's degree (BA or BS) from accredited college or university
- Excellent communication and interpersonal skills with the ability to gain the trust of clients
- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
- Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
- Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
- Must be able to work independently and productively with minimum supervision.
- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
- Communicates changes and progress; completes projects on time and budget.
- Team player with a "can do" attitude that can work in a fast-paced environment.
- Ability to establish and maintain professional atmosphere for employees, clients and customers
- Ability to coordinate with other staff, and interact with other departments professionally.
- Possesses self-motivation and assertiveness to achieve goals and be successful
