Frontline Managed Services

Customer Success Manager

• The Client Success Manager is responsible for managing and strengthening client relationships within the Managed IT Services division for legal and professional services clients.
• This role serves as the primary point of contact for assigned accounts and is responsible for ensuring a high level of client satisfaction, operational effectiveness, and service delivery.
• The Client Success Manager partners closely with internal leadership and operational teams to support day-to-day client needs, monitor overall account health, facilitate communication, resolve service-related issues, and identify opportunities for process improvement and account growth.
• Develop and maintain strong client relationships through proactive communication and strategic partnerships.
• Ensure client expectations, priorities, and service requirements are clearly communicated and consistently met.

Technical Project Manager

• Planning the work of the project team and achieving overall quality, schedule and cost targets.
• Responding to escalation of issues from project team members.
• Ensuring that project milestones are met and reported.
• Coordinating closely with the assigned technical lead for quality assurance / quality control (QA/QC) functions and in the development of deployment specific engineering documentation.
• Providing information and support to other organizations within the company, pertaining to the project.
• Conducting the following functions for each assigned project:
• o Creation of the project plan.
• o Coordination and execution of all client written and verbal communications.
• o Working with Procurement to procure hardware and software necessary to the project.
• o Ordering and coordination of 3rd party services (i.e. ISP, utilities, etc.).
• o Coordination with engineering team leads (ETLs) in selection of field engineering resources.
• o Assignment of project tasks in the service delivery system.
• o Escalation and communication of issues and changes affecting the project.
• o Initiating the billing process and closure of the project upon completion.

IT Project Manager

Software Engineer

• Develop, test, and maintain complex SQL queries, stored procedures, functions, triggers, cursors, and views.
• Design and implement transactional SQL scripts to support data processing, automation, and system integrations.
• Create and maintain scalable database solutions for business applications and reporting requirements.
• Implement data validation, error handling, and logging mechanisms within SQL processes.
• Optimize database performance through query tuning, indexing strategies, and execution plan analysis.
• Analyze and resolve database bottlenecks, locking issues, and performance degradation.
• Monitor database performance and proactively identify opportunities for improvement.
• Perform database maintenance activities including backups, restores, archiving, and integrity checks.
• Monitor database health to ensure high availability, reliability, and security.
• Troubleshoot database-related issues and provide timely resolutions to minimize downtime.
• Support ETL processes, data migration, and system integration activities.
• Collaborate with development and integration teams to support data movement and transformation requirements.
• Validate data accuracy and integrity during migration and integration processes.
• Maintain database documentation, technical specifications, standards, and best practices.
• Ensure compliance with data governance, security, and company policies.

Customer Success Manager

IT Project Manager

SQL Developer