Customer Success Manager

Frontline Managed Services

Client Success Manager responsible for managing relationships within Managed IT Services. Collaborating with clients to ensure satisfaction and operational effectiveness in the legal sector.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Client Success Manager is responsible for managing and strengthening client relationships within the Managed IT Services division for legal and professional services clients.
This role serves as the primary point of contact for assigned accounts and is responsible for ensuring a high level of client satisfaction, operational effectiveness, and service delivery.
The Client Success Manager partners closely with internal leadership and operational teams to support day-to-day client needs, monitor overall account health, facilitate communication, resolve service-related issues, and identify opportunities for process improvement and account growth.
Develop and maintain strong client relationships through proactive communication and strategic partnerships.
Ensure client expectations, priorities, and service requirements are clearly communicated and consistently met.

Requirements

What you’ll need

Bachelor’s degree (BA or BS) from an accredited college or university, or equivalent professional experience.
Minimum of 5 years of account management, client services, customer success, or customer support experience supporting U.S.-based professional services clients, preferably within legal environments or law firms.
Familiarity with data security and governance best practices.

Benefits

Comp & perks

Not Sure YouMeet Every Requirement? We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.
Significant amount of sitting is required to operate office equipment
Constant need to simultaneously use hand, wrist, and fingers to operate office equipment
Writing/typing for communication frequently needed
Dexterity to complete paperwork and operate office equipment
Constant need for hearing and speech to communicate with employees and clients via email, instant messaging and on the telephone

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

client relationship managementcommunicationoperational effectivenessservice deliveryproblem resolutionprocess improvementstrategic partnershipsclient satisfaction

Certifications

Bachelor’s degree