Frontify

Senior Implementation Consultant

Frontify

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Job Level

Senior

Tech Stack

PMP

About the role

  • As an Implementation Consultant within Product Services, you are responsible for leading and coordinating the post-sales implementation journey for new customers.
  • You act as the primary point of contact during this critical transition phase, ensuring customers are both operationally and technically prepared for a successful onboarding.
  • Working closely with Sales, Customer Success, Partnerships, and Technical Solutions, you align stakeholders, clarify requirements, and drive implementation milestones forward.
  • You proactively identify risks, manage dependencies, and ensure all prerequisites are in place before onboarding begins.
  • Implementation serves as the central coordination layer between deal close and Customer Success handover — ensuring a seamless transition, strong customer confidence, and a solid foundation for long-term success.

Requirements

  • Proven experience in SaaS implementation, delivery, or Professional Services roles.
  • Strong project or program management skills across multiple teams.
  • Experience owning post-sale delivery phases or complex handovers.
  • Client-facing experience leading implementation or delivery kick-offs.
  • Strong organizational and follow-through skills.
  • Interest in shaping and evolving processes.
  • Sufficient technical fluency to:
  • Understand DAM / content platform concepts.
  • Identify gaps or risks.
  • Know when to involve technical specialists.
  • Experience with DAM, CMS, PIM, or MarTech platforms.
  • Experience working closely with Sales and Customer Success teams.
  • Exposure to integrations (SSO, CMS, APIs) at a coordination level.
  • Experience helping define or scale delivery or implementation processes.
  • Background in digital agencies, consultancies, or platform implementations.
  • PMP Certification.
Benefits
  • Medical, dental, and vision coverage with fully company-paid plan options
  • 401k with 5% matching
  • A minimum of 25 days of PTO per year
  • Paid educational and wellbeing days off
  • Parental, bereavement, and sick leave Wellbeing, learning and development, and commuter allowance
  • Home office setup budget
  • Weekly free office lunch
  • Workation: Work from inspiring locations around the world (45 days annually)
  • Invite to our summer company meet-up
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS implementationproject managementprogram managementpost-sale deliveryimplementation processesDAMCMSPIMMarTechintegrations
Soft Skills
organizational skillsfollow-through skillsclient-facing skillsstakeholder alignmentrisk identificationdependency managementprocess shapingcommunication skillsleadership skillscoordination skills
Certifications
PMP Certification