Director of Partnerships – Channel

Front

full-time

Posted on: 1/23/2026

Location Type: Remote

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💰 $240,000 - $283,000 per year

About the role

Expand and refine the long-term strategy for increasing Front’s pipeline and revenue in the CX ecosystem through strategic partnerships with TSDs and key channel partners.
Cultivate and manage strategic relationships with key partners, serving as the senior point of contact.
Become a subject matter expert on Front and all of our products, leveraging your expertise to educate and capture mindshare with our partners.
Collaborate with Front’s executive leadership, Sales, Marketing, Product, Finance, and Legal teams to align partnership strategies with overall business objectives and increase sales pipeline and revenue growth.
Identify, negotiate, and execute partnership agreements that maximize value for Front and its partners.
Drive joint marketing and sales initiatives with partners to generate awareness, pipeline, and revenue.
Travel as needed (up to 30%) to support key partner meetings, industry events, and strategic initiatives.
Establish and track key performance indicators (KPIs) for partner activity, enablement, and pipeline, providing regular reporting and analysis to executive leadership.
Stay at the forefront of industry trends and insights, proactively identifying new partnership opportunities and providing strategic recommendations to drive business growth.
Lead cross-functional initiatives to align internal teams at Front with strategic partners, ensuring seamless collaboration and execution of partnership programs.

10+ years experience in channel sales, business development, or strategic partnerships, with at least 5 years in a management role.
Proven track record of developing and executing successful strategic partnership strategies in the SaaS industry, including with TSD channel partners.
Extensive experience cultivating and managing strategic relationships with key partners, including TSDs, other channel partners, and ISV/integration partners.
Excellent communication, negotiation, and presentation skills, with the ability to effectively engage and influence executive-level stakeholders within Front and partner organizations.
Goal oriented and the ability to thrive in a fast-paced technology-driven sales environment.
Deep understanding of the CX & customer support landscape, with a strong network of relationships within the TSD & master agent ecosystem.
Proven ability to drive partner-sourced pipeline and revenue growth, consistently exceeding sales targets.
Strategic thinker with the ability to identify and capitalize on market opportunities and trends.
Experience negotiating and executing complex partnership agreements.

Benefits

Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home 3 days/week (unless posted as a full-remote role)
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

channel salesbusiness developmentstrategic partnershipsSaaSnegotiationpresentation skillsKPI trackingpipeline managementrevenue growth

Soft Skills

communicationgoal orientedstrategic thinkinginfluencingcollaborationrelationship management