Front

Account Manager

• Expand and refine the long-term strategy for increasing Front’s pipeline and revenue in the CX ecosystem through strategic partnerships with TSDs and key channel partners.
• Cultivate and manage strategic relationships with key partners, serving as the senior point of contact.
• Become a subject matter expert on Front and all of our products, leveraging your expertise to educate and capture mindshare with our partners.
• Collaborate with Front’s executive leadership, Sales, Marketing, Product, Finance, and Legal teams to align partnership strategies with overall business objectives and increase sales pipeline and revenue growth.
• Identify, negotiate, and execute partnership agreements that maximize value for Front and its partners.
• Drive joint marketing and sales initiatives with partners to generate awareness, pipeline, and revenue.
• Travel as needed (up to 30%) to support key partner meetings, industry events, and strategic initiatives.
• Establish and track key performance indicators (KPIs) for partner activity, enablement, and pipeline, providing regular reporting and analysis to executive leadership.
• Stay at the forefront of industry trends and insights, proactively identifying new partnership opportunities and providing strategic recommendations to drive business growth.
• Lead cross-functional initiatives to align internal teams at Front with strategic partners, ensuring seamless collaboration and execution of partnership programs.

Director of Partnerships – Channel

Product Marketing

• Manage a team of specialized engineers (CPQ and Partner/PRM).
• Mentor the team on code quality, design patterns, and Salesforce best practices.
• Lead the Agile process and manage sprint planning.
• Oversee the CI/CD pipeline and sandbox strategy for zero-downtime deployments.
• Own the "Big Picture" of holistic system design and ensure seamless integration across platforms.
• Conduct architectural reviews and manage technical debt.
• Partner with GTM Leadership to translate business strategy into a technical roadmap.
• Act as the final reviewer for all major system changes to ensure compliance.

Manager, GTM Systems – Salesforce & Architecture

Full-stack Engineer

• Configure, manage, and customize Salesforce CPQ with Sales lifecycle Management.
• Own Product Catalog setup (Products, Options, Bundles, Configuration Rules, Pricing, Discounting, Quote Templates).
• Apply CPQ Price methodology and manage amendments, renewals, and add ons lifecycle.
• Integrate Salesforce CPQ with external systems via APIs/connectors if required.
• Develop solutions using Apex, Triggers, Visualforce, Lightning Web Components (LWC), Flows.
• Design and implement scalable, optimized solutions to meet evolving business needs.
• Provide operational support, bug fixes, enhancements, and follow Salesforce best practices.
• Work on integrations with external tools & systems (Workato, JIRA, BI tools) as needed.
• Own onboarding and offboarding activities for Salesforce users, ensuring proper access provisioning, deactivation, and license optimization.
• Maintain security, compliance, and audit controls across GTM systems.
• Act as the primary technical POC for GTM stakeholders.
• Translate business requirements into technical design, estimates, and deliverables in Agile projects.
• Ensure data model integrity across CPQ and core Salesforce objects.
• Document solutions, mentor peers, and promote Salesforce development best practices.

GTM Engineer – CPQ

• People Management: Direct management of GTM Engineers (CPQ, PRM, and Generalist). Mentor the team on code quality, design patterns, and Salesforce best practices.
• Sprint & Backlog Governance: Lead the Agile process. Prioritize the backlog, manage sprint planning, and set realistic delivery expectations with executive stakeholders (Sales, Marketing, and Finance).
• Release Management: Oversee the CI/CD pipeline and sandbox strategy to ensure zero-downtime deployments across the ecosystem.
• Holistic System Design: Own the "Big Picture." Ensure that the CPQ logic integrates seamlessly with the Partner Portal, Finance systems (ERP), and Marketing Automation.
• Technical Debt Management: Conduct regular architectural reviews. Identify legacy "hacks" or inefficient flows and proactively schedule refactoring projects to maintain system health.
• Cross-Functional Roadmap: Partner with GTM Leadership (VP of Sales Ops/RevOps) to translate business strategy into a 12-month technical roadmap.
• Global Design: Act as the final reviewer for all major system changes, ensuring they don't break downstream reporting or upstream lead flow.
• Tooling Evaluation: Lead the evaluation and implementation of new technologies in the GTM stack (e.g., AI-driven forecasting tools, data enrichment services, or billing engines).
• Security & Compliance: Ensure the entire GTM ecosystem meets enterprise-grade security standards, particularly regarding data privacy and external partner access.

Manager, GTM Systems – Architecture

• Build and maintain the PRM site for partners.
• Configure Partner Lead Distribution and Deal Registration workflows to prevent channel conflict with direct sales.
• Manage Partner Tiering logic (e.g., Gold/Silver/Bronze) and automated benefit assignments.
• Optimize the partner user interface (UI) to ensure a frictionless experience for external users.
• Manage partner onboarding/offboarding
• Collaborate with the CPQ Engineer to extend Product Bundles and Pricing to the partner portal.
• Build and maintain Partner Commission/Incentive tracking systems within Salesforce.
• Manage visibility rules (Sharing Sets/Sharing Groups) to ensure partners only see their own data and relevant collateral.
• Integrate the Partner Ecosystem with external tools (e.g., Learning Management Systems like Docebo, or Partner Marketing tools like Allbound/Impartner).
• Develop custom LWC and Flows to automate the partner onboarding and vetting process.
• Ensure data flows correctly from the Partner Portal into the core CRM and downstream Finance systems.
• Own the unique security requirements of external users (External Sharing Models, Multi-Factor Authentication, and License Management).
• Monitor partner data integrity and lead conversion rates.
• Maintain documentation for partner-facing system processes.

GTM Engineer – Partner Relationship Management

• Design, develop, and deploy generative AI applications using NodeJS & TS that enhance product features and user experiences, focusing on applications like text generation, classification, RAG systems, etc.
• Collaborate with product teams to identify opportunities for applying generative AI to solve user needs and improve the platform's capabilities.
• Lead the exploration and implementation of state-of-the-art generative AI techniques, ensuring Front stays ahead of technological trends.
• Inform on AI model training and deployment infrastructure, ensuring scalability and efficiency.
• Dive deep into real-world data, ensuring high-quality model training and iteration
• Monitor and evaluate the performance of AI applications, making adjustments and improvements to ensure they meet our high standards.
• Keep abreast of the latest developments in machine learning and AI, advocating for best practices and integrating new technologies where appropriate.

Senior Engineer – Applied AI

Customer Support

• Ensure 100% success of all of our Front customers
• Engage in the day-to-day grind of support queues, providing timely and effective assistance to customers with a focus on issue resolution and customer satisfaction
• Become an expert on how Front works and its day-to-day usage
• Respond to customer support inquiries and monitor the incoming conversations in all of our support channels (email, live chat)
• Debugging and testing product features and reporting them to product and engineering
• Identify common customer challenges and proactively find ways to improve our product and processes