Front

Product Designer

• Work on features that empower administrators to set up and manage Front for their teams, including AI-powered experiences and automation, to help all users deliver exceptional service to their customers.
• Help execute on and evolve the design system by designing, refining, and documenting intuitive and robust components.
• Design product experiences across various platforms including web, desktop, and mobile
• Collaborate closely with Product Managers and Engineers to define project requirements and deliver impactful design solutions.
• Understand and represent users in product decisions with cross-functional peers during tradeoff, timeline, and experience discussions
• Design and communicate your vision to the team using mock-ups, documentation, and prototypes
• Impact business goals through effective and efficient development of design solutions
• Participate in and shape the design team’s culture

Frontend Engineer

• Build and maintain Front’s cross-platform client-side codebase
• Improve the user experience of our React Native mobile app
• Dive down to the native level to improve performance and expose native Android and/or iOS APIs
• Serve as a cross-functional and cross-team subject matter expert on the Android and/or iOS ecosystem
• Provide leadership and mentorship to other engineers on the team

Senior Mobile Engineer, React Native

Full-stack Engineer

• You will work closely with product managers, product designers and other engineers to improve Front’s chat, chatbots, portal, self-serve support, and related offerings. You will conceptualize, design, implement, test, and launch improvements and integrations that extend the capabilities of Front’s self-serve support products.
• You will coordinate on project scope, assess technical complexity and risk, coordinate dependencies with other teams, mentor more junior engineers, and maintain a high bar for technical excellence on the team.
• You will be developing in a JavaScript environment, with special emphasis on TypeScript, Node.js, and React.

Software Engineer – Chat/Portal

Marketing

• Build and scale customer advocacy programs: Design, launch, and optimize customer marketing initiatives like case studies, reference programs, and advisory boards that celebrate our champions and fuel engagement, retention, and growth.
• Bring customer stories to life: Lead the end-to-end development of case studies, testimonial videos, and other proof points — from initial sourcing to sharing the final product across launches, campaigns, and events.
• Cultivate a network of customer advocates: Nurture a community of Front champions to become speakers, references, and launch partners, while creating opportunities for them to connect with peers and help shape the future of our product.
• Integrate customer voice into our storytelling: Partner with Product Marketing, Events, Comms, and Sales to make sure our customers’ voices shine through every launch, webinar, press moment, and campaign.
• Measure and optimize impact: Define clear goals, track results, and share insights that show how customer marketing drives growth and strengthens our customer community.

Senior Customer Marketing Manager

Data Analyst

• Work at the intersection of data insights and product strategy to inform high-impact decisions
• Conduct analysis throughout product development: sizing opportunities and informing strategic decisions
• Analyze A/B tests, perform exploratory analysis, and assess trends to generate insights
• Develop and monitor key metrics and KPIs
• Partner with Engineering, Product, Design, and analytics teams to drive product strategy and prioritization
• Evangelize insights and scale access to product data to build a data-driven culture
• Collaborate with other data & analytics functions to ensure proper data foundations

Senior Product Data Analyst

Customer Success Manager

• Lead & Scale: Lead, mentor, and scale a global Customer Success organization, fostering a culture of high performance, collaboration, and continuous learning and professional growth.
• Drive Revenue Retention: Own the strategy and execution for our renewal business, with the primary goal of achieving world-class gross and net revenue retention rates across our ~$100M customer base.
• Architect the Customer Journey: Design and continuously improve the entire customer lifecycle, from onboarding and adoption to value realization and advocacy, ensuring a seamless and valuable experience for all segments.
• Fuel Expansion: Collaborate closely with the sales, solutions engineering, and EPD teams to identify and support expansion opportunities (add-ons, upsells), contributing directly to revenue growth.
• Operational Excellence: Build and refine the operational foundation of the CS organization. Develop scalable processes, playbooks, and systems to drive efficiency and effectiveness as the company grows.
• Be the Voice of the Customer: Serve as the ultimate advocate for our customers internally. Partner with Product, Engineering, Marketing, and Sales to translate customer feedback into actionable insights that drive product innovation and a better customer experience.
• Measure Success: Define, track, and report on key performance indicators (KPIs) for the Customer Success team, including NRR, Gross Renewal Rate, CSAT, NPS, and product adoption metrics.

Head of Customer Success

Affiliate Manager

Front is the leading AI-powered customer service platform built for collaboration.
Act as a strategic advisor and confidant to your executive, deeply understanding their priorities to help drive key business rhythms, special projects, and strategic initiatives.
Proactively manage and optimize the executive's time and focus, aligning their calendar with top priorities and ensuring they are well-prepared for all engagements.
Own the operating rhythms for the CPXO (staff meetings, QBRs, planning sessions, leadership offsites), including agendas, pre-reads, note synthesis, and action item tracking.
Lead and manage critical cross-functional projects on behalf of the executive, from conception through to completion.
Draft, review, and manage sensitive internal communications and presentations for all-hands meetings and key customer interactions.
Build and maintain deep, trusted relationships with key stakeholders across Front.
Intelligently triage and manage inbound requests, empowering teams to move forward independently while escalating critical issues to the executive with context and recommended actions.
Assist in preparing data-informed presentations and reports, synthesizing information from various sources to provide the executive with the insights needed for strategic decision-making.