Customer Service Coordinator – Austria
Freudenberg Group
full-time
Posted on:
Location Type: Remote
Location: Austria
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Tech Stack
About the role
- Manage the complete customer order process including shipments, goods receipts, accounts receivable, claims handling, and maintenance of customer data, prices, and terms in SAP.
- Carry out operational SAP tasks such as order entry, invoicing, shipping documentation, returns processing, accounts receivable control, price list creation, and discount management.
- Create and coordinate the daily shipping schedule and work closely with the warehouse to ensure smooth logistics operations.
- Ensure high service levels and on-time deliveries, handle customer complaints efficiently, and coordinate with transport providers.
- Support Sales and Marketing with sales-plan monitoring, campaign execution and communication tasks, and manage marketing materials and product samples.
Requirements
- Tertiary education
- 2+ years’ experience in a similar role
- Proficient English
- Experience with SAP or other ERP systems
- Attention to detail, accuracy, customer-oriented approach
- Strong communication skills
- Ability to work effectively in a team
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order managementinvoicingshipping documentationreturns processingaccounts receivable controlprice list creationdiscount managementlogistics operationssales-plan monitoringcampaign execution
Soft Skills
attention to detailaccuracycustomer-oriented approachstrong communication skillsteamwork
Certifications
tertiary education