Fresh Prints

Supply Chain

• Fully own a part of our supply chain. That includes any projects, requests from other functions, headcount planning, helping the team realise its full potential and making it future-proof
• Managing a team of Ops Associates
• Managing communications with vendors & customers
• Managing escalations from the team and solving logistical issues
• Setting and tracking team metrics
• Make sure all goals are reached
• One-on-one meetings with your direct reports and with your manager

Supply Chain Manager

Operations

Operations Manager

• Review incoming requests, understand what is being asked, identify missing information or potential issues, and assign the request to the correct team, group, or individual.
• Handle supported order edits and admin-related requests from Sales, ISAs, Campus Managers, and Order Processors using approved tools and workflows. This requires accuracy, strong documentation habits, and careful attention to detail.
• Support Sales through Freshchat by helping review conversations, answer or route questions, and make sure Sales-related concerns receive prompt and clear assistance. This function is similar to Customer Experience support, but focused mainly on helping the Sales Team.
• Assign requests to the correct team, group, or individual based on request type, urgency, and scope.
• Analyze requests carefully to identify missing details, unclear instructions, potential blockers, or incorrect routing.
• Communicate with Sales, Art, Operations, Admin, Tech, Finance, and other internal teams when clarification or follow-up is needed.
• Support eligible Admin tasks and order edits with accuracy and proper documentation.
• Assist Sales through Freshchat by responding to or routing questions and concerns appropriately.
• Handle urgent or rush requests with strong judgment and a sense of urgency.
• Document actions taken on tickets clearly, including notes, updates, and screenshots when needed.
• Escalate requests to the correct team when the issue is outside Triage scope or requires deeper support.
• Maintain clean workflows by helping prevent duplicate work, unclear ownership, and unnecessary delays.

Operations Associate – Ticket Triage

Travel Specialist

• We are hiring a Ticketing Member to issue flight bookings accurately and on time, every shift, using Sabre.
• Once a client approves a booking, it comes to you. Your job is to take that approved booking and issue a confirmed airline ticket in Sabre, using the right booking account, with the correct passenger details, and in line with the fare rules attached to that ticket. Every detail matters. You work closely with your Ticketing Team Lead, who assigns your work and is there for escalations, but you are expected to work accurately and independently within clear processes.

Travel Ticketing Specialist

Procurement

• Reach out to international vendor base to obtain initial costs for new product concepts.
• Quote larger, multi-style projects, ensuring all specific customer requirements and compliance standards are factored into the pricing.
• Build and analyze initial Profit & Loss (P&L) models to determine gross margin viability for proposed projects.
• Negotiate preliminary pricing to ensure target margins are achievable before presenting to internal teams.
• Ask strategic, qualifying questions to new and existing factories to assess their capabilities, capacity, minimum order quantities (MOQs), and lead times.
• Maintain clear, daily communication with overseas factories, successfully navigating time zone differences and cultural nuances.
• Manage the request, tracking, and follow-up of initial development samples.
• Ensure factories understand design intent and technical specifications so that first-round samples are accurate and delivered on time.
• Flag any potential production or cost issues identified during the sampling phase.
• Assist with the development of initial timeline and action (T&A) calendars for new projects, mapping out milestones from sample development through final production.
• Communicate clearly and proactively with Sales and Product Development teams, presenting achievable timelines, finalized P&Ls, and margin expectations.

Global Sourcing & Costing Assistant

IT Support

• Run day-to-day IT help desk for ~75 employees (and growing), resolving 75+ tickets per week across software access, account provisioning, laptop issues, and general IT support
• Own the full laptop lifecycle — vendor pricing, procurement, Kandji-managed deployment, refreshes, and retrieval from voluntary and involuntary terminations
• Build and maintain automations across Zapier, Okta, Google Workspace, Jira, and Slack to eliminate repetitive IT work
• Develop internal tools and scripts that call LLM APIs (Anthropic, OpenAI, Gemini) to automate ticket triage, documentation, onboarding checklists, and other IT workflows
• Execute IT compliance and governance work in partnership with the Director of InfoSec — access reviews, evidence collection for SOC 2 and similar audits, policy enforcement in Okta and Kandji, and offboarding verification
• Partner with the Director of InfoSec and CFO to track software renewal dates, negotiate pricing, and flag consolidation opportunities
• Manage the Kandji, Okta, Jira, SentinelOne, and Google Workspace tool stack — configurations, integrations, and policy maintenance
• Execute employee onboarding and offboarding IT workflows with same-day turnaround
• Document everything — runbooks, automation logic, vendor contacts, asset inventory

IT Ops Engineer

SEO Marketing

• Plan, write, and publish a consistent cadence of blog posts targeting high-value keywords in the Greek life, collegiate, and custom apparel space
• Develop content that serves real search intent - genuinely useful guides, listicles, comparison pieces, and how-to content that earns clicks and time on page
• Maintain a content calendar that maps to Fresh Prints' seasonal moments: fall recruitment, spring rush, homecoming, formals, philanthropy events, and graduation
• Write for a college-age audience in a voice that feels like Fresh Prints - smart, warm, a little irreverent - not corporate or generic
• Write and optimise meta titles, meta descriptions, headers, and body copy for pages across the site
• Identify internal linking opportunities that improve crawlability and distribute page authority across the site
• Work with the Tech team to ensure new content launches are set up correctly from an SEO standpoint
• Develop and execute a backlink strategy focused on the sites, publications, and communities that are most relevant to Fresh Prints' audience: Greek life media, college newspapers, campus life blogs, lifestyle publications, and higher-ed marketplaces
• Write and pitch guest posts, data-driven stories, and resource articles that earn placements organically
• Build relationships with bloggers, journalists, and site owners in adjacent spaces who cover collegiate life, campus fashion, and custom merchandise
• Track the link profile using SEO tools and report on domain authority growth and referring domain acquisition over time
• Develop Fresh Prints' strategy for appearing in AI-generated search answers on platforms like ChatGPT, Perplexity, Google AI Overviews, and Bing Copilot
• Identify the question formats and informational queries where Fresh Prints should be the cited source and create content specifically designed to earn those citations
• Monitor how Fresh Prints is (and isn't) being referenced in AI answer engines and iterate based on findings
• Stay current on how generative search is evolving and bring back relevant insights
• Track organic traffic, keyword rankings, backlink acquisition, and content engagement - and use that data to shape the content roadmap
• Run regular content audits to identify pages with ranking potential that haven't been optimized, and deprioritize or consolidate thin content
• Develop and refine the framework for measuring content ROI

SEO, GEO Content Specialist

Software Engineer

• Your mandate is to build the core systems, advanced backend products, and engineering culture that let Frontier scale our leading enterprise automation and workflows.
• This means owning complex production systems, optimizing internal operational tooling, building multi-agent architectures, and creating the custom sub-agent infrastructures, pipelines, and harnesses that achieve near-100% initial code generation velocity safely.
• You will work directly with our leadership team and senior operators on the company’s highest-leverage engineering problems: end-to-end data processing speed, high-concurrency search quality, operator productivity, platform onboarding, client intelligence, and AI-assisted operations.
• We are only interested in someone who takes a long-term ownership mentality to technical architecture, infrastructure stability, and core business partnerships.

Founding Engineer

Recruitment

• Research US schools and source leads via LinkedIn
• Understand the requirements of the Campus Manager role and identify candidates who would be an ideal fit
• Use Boolean search techniques and advanced sourcing strategies to identify high-quality candidates
• Source and engage candidates effectively through LinkedIn and other recruiting platforms
• Ensure leads meet specific criteria related to stream of studies, graduation year, and relevance for Fresh Prints' custom apparel business
• Communicate regularly with the team on progress and flag any challenges or insights
• Maintain data accuracy and timely updates in lead databases
• Collaborate with the manager to improve sourcing strategies and hiring efficiency
• Stay open to experimenting with AI tools such as Claude and other sourcing technologies to improve recruiter productivity and sourcing outcomes