FREEZING POINT

Client Relations Representative

FREEZING POINT

full-time

Posted on:

Origin:  • 🇺🇸 United States • Utah

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Salary

💰 $18 - $22 per hour

Job Level

JuniorMid-Level

Tech Stack

SaltStack

About the role

  • Troubleshoot machine issues over the phone, diagnose, and dispatch service as needed.
  • Expedite service for high priority accounts when necessary.
  • Listen to needs, ask questions, and resolve customer issues through phone, email, and chat.
  • Partner with internal teams (sales, logistics, machine service, operations, performance management) to complete customer service work including repairs, swaps, and replacements.
  • Support escalated calls or customer concerns as needed.
  • Document results of customer interactions in Frazil’s CRM and vendor systems.
  • Process incoming approval requests for repair costs and provide support to third-party service providers and their technicians.
  • Make follow up calls to confirm service completion and issue resolution.
  • Partner with operations to complete machine audits and document results.
  • Other duties as assigned.

Requirements

  • 2+ years in phone-based customer service role with 1+ year providing B2B support.
  • Experience relaying technical or mechanical information to customers over the phone.
  • Excellent communication; comfortable communicating in writing, over the phone, and in person; deescalation skills.
  • Strong team player with a collaborative work style.
  • Relationship building through active listening, professionalism, and kindness.
  • Attention to detail and ability to handle many small tasks with accuracy.
  • Data driven; comfortable with metrics and competition.
  • Time management and willingness to ask for help when needed.
  • Comfortable giving and receiving feedback and sharing process improvement ideas.
  • Excellent computer skills, including proficiency in Outlook, Excel, and Word.
  • Onsite work in Salt Lake City, UT (ability to work in this location).