FREEZING POINT

Client Services Representative

• Troubleshoot machine issues over the phone, diagnose, and dispatch service as needed.
• Expedite service for high priority accounts when necessary.
• Listen to needs, ask questions, and resolve customer issues through phone, email, and chat.
• Partner with internal teams (sales, logistics, machine service, operations, performance management) to complete customer service work including repairs, swaps, and replacements.
• Support escalated calls or customer concerns as needed.
• Document results of customer interactions in Frazil’s CRM and vendor systems.
• Process incoming approval requests for repair costs and provide support to third-party service providers and their technicians.
• Make follow up calls to confirm service completion and issue resolution.
• Partner with operations to complete machine audits and document results.
• Other duties as assigned.

Client Relations Representative

Administration

• At Frazil, every day is different. As the first point of contact for in-person visitors you’ll help create an incredible first impression by greeting guests warmly, receiving packages and deliveries, and maintaining the Frazil showroom. As a key support to the Administration team, you’ll also help to answer questions over the phone and through email for prospective customers.
• Maintaining 3 clean, fully stocked Frazil showrooms. This includes cleaning, stocking, and refilling Frazil machines, maintaining and organizing showroom inventory, and preparing the showrooms for client site visits and flavor testing.
• Managing the reception desk. This includes screening and greeting guests and visitors, maintaining visitor security standards, receiving mail and package deliveries, and ensuring a clean fully stocked reception area.
• Answering and screening all operator calls and redirecting them to the appropriate department. This includes sales calls, service requests, vendor calls, and requests for more information about the Frazil program.
• Overseeing office inventory and supply room for 3 separate buildings. This includes maintaining inventory counts, managing scheduled shipments and reorders, managing office supply requests, ordering supplies, and organizing and stocking the supply rooms.
• Maintaining a clean, organized workplace. This includes cleaning, stocking, and refilling breakroom stations and kitchens, ensuring clean and clear hallways, monitoring bathroom cleanliness, preparing workstations and desks for new hires, maintaining office storage space, and alerting 3rd party cleaning service of concerns.
• Managing the setup, preparation, and take down of monthly company lunches. This includes setting up seating for companywide All-hands meetings, ordering and setting up catered lunches, and ensuring clean up after the event.
• Supporting the Administrative team in executing Frazil Fun Days. This includes helping to plan activities, delivering treats, celebrating milestones (birthdays, new babies, work anniversaries, etc.), and maintaining the public announcement board.
• Assisting with other special projects and duties as assigned.

Client Relations Representative

Front Desk and Facilities Administrator, Bilingual