Freelance Latin America

IT Support Level 3

Freelance Latin America

full-time

Posted on:

Location Type: Remote

Location: Venezuela

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Tech Stack

AzureCloudDNSMacOS

About the role

  • - Install, configure, and maintain Microsoft 365, Google Workspace, and AWS environments.
  • - Administer and maintain Windows Server and other server infrastructures.
  • - Troubleshoot advanced issues across Windows, Linux, macOS, and server systems.
  • - Manage local networks, IP addressing, DNS, and email systems.
  • - Install and maintain antivirus, firewall, VPN, and security tools (e.g., Cisco Meraki, Sophos, SentinelOne, Todyl).
  • - Configure and manage remote connection tools (e.g., ConnectWise, Datto).
  • - Administer backup and virtualization platforms (e.g., Datto, MSP360, NinjaOne).
  • - Optimize and scale hardware and software solutions based on client needs.
  • - Evaluate and compare IT services to recommend the most effective solutions.
  • - Create detailed troubleshooting documentation and maintain system records (e.g., ITGlue).
  • - Manage and maintain ticketing systems (e.g., Autotask, Syncro, ConnectWise).
  • - Automate tasks using scripting or programming languages where applicable.
  • - Provide excellent customer service while managing ticket activity efficiently.

Requirements

  • - Advanced experience administering Microsoft 365, Google Workspace, and/or AWS environments.
  • - Strong server administration skills (Windows Server and cloud-based infrastructure).
  • - Proven expertise troubleshooting Windows, Linux, and macOS systems.
  • - Experience with network administration, IP addressing, DNS, and IT security tools.
  • - Hands-on experience with backup, firewall, virtualization, and remote management platforms.
  • - Experience with ticketing systems and MSP workflows.
  • - Ability to automate processes using scripting or programming languages.
  • - Strong documentation skills and experience creating technical SOPs.
  • - Excellent English communication skills and strong customer service mindset.
  • - Ability to work independently while collaborating effectively within a team.
Benefits
  • - Competitive pay in US Dollars.
  • - You'll get to work with some amazing, respected business professionals.
  • - We really value and encourage input from our team members.
  • - We offer different payment methods (Zelle, Face Bank, Binance)
  • - You'll get paid every two weeks.
  • - Birthday and work anniversary celebrations.
  • - Alliances with many brands grant extra benefits to freelancers.
  • - Weekly recreation dynamics that foster a healthy work environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft 365Google WorkspaceAWSWindows ServerLinuxmacOSnetwork administrationscriptingbackup platformsvirtualization
Soft Skills
customer servicedocumentationcommunicationcollaborationindependence