Freelance Latin America

IT Support Level 2

Freelance Latin America

full-time

Posted on:

Location Type: Remote

Location: Venezuela

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Tech Stack

AWSDNSLinuxMacOSVoIP

About the role

  • Resolve service desk requests and usability issues requiring IT involvement
  • Administer and manage Office 365 and Google Workspace environments
  • Perform advanced troubleshooting on Windows, macOS, Linux, and Windows Server systems
  • Handle remote software installation and management
  • Manage local network administration and IP addressing
  • Administer email and DNS filtering systems
  • Manage antivirus, firewall, and VPN platforms (e.g., Mikrotik, UniFi, Wireguard)
  • Administer backup systems (Macrium Reflect, Windows Server Backup, NinjaOne, etc.)
  • Use and manage ticketing systems (e.g., Atera) with detailed documentation
  • Utilize remote connection tools such as TeamViewer and Splashtop
  • Escalate incidents appropriately when no solution is available at Level 2
  • Learn, program, and troubleshoot VoIP platforms as needed
  • Maintain high service standards with strong customer communication

Requirements

  • Advanced administration experience with Office 365, Google Workspace, or AWS
  • Advanced troubleshooting skills across Windows, Linux, and macOS environments
  • Advanced Windows Server administration experience
  • Basic to intermediate programming skills in PowerShell
  • Strong networking knowledge
  • Experience with software installation, hardware verification, and system diagnostics
  • Experience managing antivirus, firewall, VPN, and backup solutions
  • Advanced experience with ticketing systems
  • Strong customer service and documentation skills
  • Ability to independently manage and resolve at least 80% of incoming tickets
  • Ability to maintain average ticket resolution time under 24 hours and initial response time under 2 hours
  • Empathetic communicator with the ability to explain technical concepts to non-technical users
  • Team player with a proactive and solution-oriented mindset
  • Eagerness to learn and take on technical challenges
  • English fluency required
  • Criminal background check required
Benefits
  • - Competitive pay in US Dollars.
  • - You'll get to work with some amazing, respected business professionals.
  • - We really value and encourage input from our team members.
  • - We offer different payment methods (Zelle, Face Bank, Binance)
  • - You'll get paid every two weeks.
  • - Birthday and work anniversary celebrations.
  • - Alliances with many brands grant extra benefits to freelancers.
  • - Weekly recreation dynamics that foster a healthy work environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
advanced troubleshootingWindows administrationLinux administrationmacOS administrationPowerShell programmingnetwork administrationsoftware installationsystem diagnosticsantivirus managementfirewall management
Soft Skills
customer servicedocumentation skillsempathetic communicationteam playerproactive mindsetsolution-oriented mindseteagerness to learnindependent managementtechnical explanationproblem-solving