Account Manager, CR
Freelance Latin America
full-time
Posted on:
Location Type: Remote
Location: Costa Rica
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About the role
- Communicating with clients by phone, through email, and face-to-face
- Building strong client relationships to maintain old business and acquire new customers
- Collaborating with internal departments to fulfill customer requests
- Resolving complaints and tracking processes related to client desires
- Acting as the client representative to ensure demands are met and improve customer experience
- Collecting and analyzing data on consumer behavior to understand changing needs
Requirements
- Flexible to handle a variety of duties pertaining to the firm and clients
- Excellent communication skills for client interactions through phone, email, and face-to-face
- Ability to build strong client relationships to maintain old business and acquire new customers
- Collaborate with various internal departments to fulfill customer requests
- Skills in resolving client complaints and tracking related processes
- Act as a client representative to meet demands focusing on improving customer experience
- Ability to collect and analyze data about consumer behavior to understand changing needs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsclient relationship buildingcollaborationcomplaint resolutioncustomer experience improvementdata collectiondata analysisflexibility