Freelance Latin America

Order Fulfillment Specialist

Freelance Latin America

full-time

Posted on:

Location Type: Office

Location: Bogotá • 🇨🇴 Colombia

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Process and verify customer orders through the company’s fulfillment system, e-commerce platforms, or ERP.
  • Coordinate order picking, packing, and shipping with warehouse and logistics teams.
  • Monitor inventory levels to ensure product availability and communicate shortages or delays.
  • Track shipments, update order statuses, and ensure timely delivery to customers.
  • Resolve order discrepancies, delays, damaged shipments, or backorder situations.
  • Handle returns, exchanges, replacements, and refunds when applicable.
  • Maintain accurate records of orders, inventory transactions, and shipping data.
  • Generate fulfillment and performance reports as needed.
  • Communicate proactively with customers regarding order updates, delays, or inquiries.
  • Collaborate with internal teams such as Sales, Customer Support, and Operations to improve fulfillment efficiency.
  • Ensure compliance with company policies, quality standards, and shipping regulations.

Requirements

  • Previous experience in order fulfillment, logistics, supply chain, e-commerce operations, or a related field.
  • Strong attention to detail and high level of accuracy.
  • Experience working with e-commerce platforms, warehouse management systems, or ERP tools.
  • Proficiency in Microsoft Excel / Google Sheets and basic data reporting.
  • Strong organizational and time-management skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Strong written and verbal communication skills.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order fulfillmentlogisticssupply chaine-commerce operationsdata reportinginventory managementshipping managementorder processingwarehouse management
Soft skills
attention to detailorganizational skillstime-management skillscommunication skills