Technical Support Specialist II
Freelance Latin America
full-time
Posted on:
Location Type: Remote
Location: Remote • Iran
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond to customer inquiries via phone, email, and chat, resolving issues promptly
- Diagnose and troubleshoot technical problems related to hardware, software, and networking
- Document all interactions and resolutions accurately in the ticketing system
- Escalate complex problems to relevant technical teams when needed
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field (preferred)
- Technical support experience, with strong customer service skills
- Proficiency in troubleshooting various technical issues
- Excellent communication skills
- English proficiency at C1/C2 level
Benefits
- Flexible to work onsite, hybrid, or remotely
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical supporthardware diagnosissoftware diagnosisnetworking diagnosis
Soft skills
customer servicecommunicationproblem-solving
Certifications
Bachelor's degree in Information TechnologyBachelor's degree in Computer Science