Staffing Specialist I
FreedomCare
full-time
Posted on:
Location Type: Hybrid
Location: Albany • New York • United States
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Salary
💰 $20 - $23 per hour
Job Level
About the role
- Work with our patients, caregivers and nurses to ensure HHA coverage for our patients’ needs
- Pair caregivers and patients together, using a thoughtful approach to ensure the best fit possible
- Ensuring our caregivers are providing the compassionate care plan developed by our nursing dept.
- Work with the HHA recruiter to find and select high quality home health aides
- Keep the HHAs in compliance with regulatory requirements
- Maintain files and records related to scheduling HHAs, including hours scheduled/worked, administrative records, and client rosters
- Support business processes to regularly improve and streamline operations and our ability to provide a seamless, service-oriented experience for our valuable patients
Requirements
- 2+ years in a similar role
- Experience in a LHCSA preferred; previous medical experience a plus
- HHA Exchange software experience strongly preferred
- Ability to think creatively and proactively to solve problems and improve processes
- Proven exceptional customer service skills; excellent written and verbal communication skills
- Proficient computer and phone knowledge; comfortable with technology
- Must have poise and patience when dealing with customers, both internal and external
- Bilingual in Spanish, or other languages desired
Benefits
- Competitive compensation
- Medical benefits
- Retirement plans
- Wellness programs
- Ongoing learning opportunities to grow your career
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HHA coveragecompliance with regulatory requirementsschedulingadministrative recordscustomer service
Soft Skills
problem-solvingcreativityproactive thinkingcommunicationpatiencepoise