FreedomCare

Manager, Patient Services – RN

FreedomCare

full-time

Posted on:

Location Type: Hybrid

Location: Albany • New York • United States

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Salary

💰 $100,000 - $125,000 per year

About the role

  • Responsible for planning, organizing, coordinating, evaluating, providing clinical guidance and supervision of patient care for FreedomCare's LHCSA activities.
  • Maintain current knowledge and ensure compliance with all regulatory and professional standards of care including DOH, DOL and CMS.
  • Utilize creativity in developing quality/performance improvement programs, instructing Clinical Management and implementing new and improved standards.
  • Develop, prepare and monitor the agency personnel, supply and equipment budgets in collaboration with the Care Managers, Personal Care Attendants and supports supporting department Directors.
  • Develop strategic staffing plans to ensure adequate staffing coverage in accordance with established productivity measures based on patient population needs.
  • Oversee and monitor service/unit operational performance metrics inclusive of satisfaction, baseline agency and overtime costs, staffing and turnover rates.
  • Ensure accountability and support services essential to patient care.
  • Promote a safe and caring environment for staff and patients that is conducive to positive health teaching and maintenance; patient and family expectations of care; develops mechanism to assess same.
  • Conduct monthly meetings with the nursing management to address equipment, scheduling, goals and objectives, performance metrics, improvement activities, and any staff concerns.

Requirements

  • 2+ years of Home Care Nursing experience demonstrating comprehensive understanding of homecare complexities and challenges
  • Master's degree in nursing or related field preferred, showcasing advanced knowledge in healthcare management and leadership
  • Current license to practice as a Registered Professional Nurse in New York State, ensuring compliance with regulatory requirements and standards
  • Previous experience in a Leadership a role with a strong preference for previous DPS experience with strong ability to lead and manage a team effectively
  • Strong assessment, clinical and documentation skills, essential for ensuring high-quality patient care and regulatory compliance
  • Effective communication skills (written and verbal), facilitating effective collaboration with teams, patients and families
  • Strong attention to detail, ensuring accuracy in documentation and adherence to protocols
  • Highly organized, capable of managing multiple tasks and priorities efficiently
  • Motivated self-starter and creative problem-solver, comfortable navigating and resolving challenges in a fast-paced, dynamic environment
  • Proficient utilizing technology and systems to enhance operational efficiency and effectiveness in healthcare delivery
Benefits
  • Competitive compensation
  • Medical benefits
  • Retirement plans
  • Wellness programs
  • Ongoing learning opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Home Care NursingClinical ManagementQuality Improvement ProgramsBudget ManagementStaffing PlansOperational Performance MetricsPatient Care SupervisionRegulatory ComplianceAssessment SkillsDocumentation Skills
Soft Skills
LeadershipEffective CommunicationAttention to DetailOrganizational SkillsProblem-SolvingCreativityTeam CollaborationMotivationAccountabilityPatient Advocacy
Certifications
Registered Professional Nurse LicenseMaster's Degree in NursingHealthcare Management Certification