Strategic Sourcer – AI Factory Operations
Voltage Park
Cloud
Team Lead, HHA Recruiting
FreedomCare
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $26 - $30 per hour
Job Level
Senior
About the role
- The Recruitment Team Lead is responsible for supporting the recruitment team in achieving performance goals by providing daily guidance, oversight, and coaching.
- This role ensures the team is aligned with recruitment best practices, drives urgency in case movement, and maintains quality and compliance standards in completed documents. The Lead plays a pivotal role in mentoring recruiters, identifying process gaps, and helping drive initiatives that accelerate caregiver onboarding.
- Operations: Monitor recruitment workflows and workloads; manage final case audits; schedule New Hire Orientation Sessions; ensure DOH compliance; maintain candidate records; escalate conflicts.
- Leadership: Manage team capacity, performance metrics, and onboarding program development; conduct weekly huddles and one-on-ones; manage timecards; handle employee relations escalations.
- Reporting: Oversee dashboards, track schedule adherence, and QA call audits.
- Ideal Candidate Will Possess: 2+ years of recruiting supervision; 3+ years of call center operations management; experience in high-volume healthcare recruitment; hands-on leadership; strong policy development; excellent communication; bilingual a plus.
Requirements
- 2+ years of recruiting supervision or management experience, preferably in the home care, home health, or staffing operations sectors.
- 3+ years of experience with call center operations management, ideally of a hybrid or remote workforce.
- Experience with high-volume recruitment environments, particularly in healthcare or home care settings.
- Demonstrated ability to prioritize operational needs and drive efficiency.
- A proven hands-on leader and subject matter expert, who has a passion for fostering a work environment that supports individual growth and connectedness.
- Ability to effectively evaluate operations, providing critical analysis of systems and processes, as they relate to the department and the organization.
- Demonstrated success driving operational excellence by setting, achieving and measuring targeted outcomes, in a remote call center environment.
- A high level of adaptability and experience leading change management in fast-paced environments.
- Strong proficiency in developing and formalizing policies and procedures.
- Excellent verbal and written communication, with the ability to cascade information across diverse target demographics internally and externally.
- Ability to represent FreedomCare holistically, with high emotional intelligence, empathy, and consciousness of end-user experiences (employees and customers).
- Bilingual proficiency is a plus.
