Team Lead, HHA Recruiting

FreedomCare

full-time

Posted on: 8/29/2025

Origin: • 🇺🇸 United States • New York

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💰 $26 - $30 per hour

Senior

About the role

The Recruitment Team Lead is responsible for supporting the recruitment team in achieving performance goals by providing daily guidance, oversight, and coaching.
This role ensures the team is aligned with recruitment best practices, drives urgency in case movement, and maintains quality and compliance standards in completed documents. The Lead plays a pivotal role in mentoring recruiters, identifying process gaps, and helping drive initiatives that accelerate caregiver onboarding.
Operations: Monitor recruitment workflows and workloads; manage final case audits; schedule New Hire Orientation Sessions; ensure DOH compliance; maintain candidate records; escalate conflicts.
Leadership: Manage team capacity, performance metrics, and onboarding program development; conduct weekly huddles and one-on-ones; manage timecards; handle employee relations escalations.
Reporting: Oversee dashboards, track schedule adherence, and QA call audits.
Ideal Candidate Will Possess: 2+ years of recruiting supervision; 3+ years of call center operations management; experience in high-volume healthcare recruitment; hands-on leadership; strong policy development; excellent communication; bilingual a plus.

2+ years of recruiting supervision or management experience, preferably in the home care, home health, or staffing operations sectors.
3+ years of experience with call center operations management, ideally of a hybrid or remote workforce.
Experience with high-volume recruitment environments, particularly in healthcare or home care settings.
Demonstrated ability to prioritize operational needs and drive efficiency.
A proven hands-on leader and subject matter expert, who has a passion for fostering a work environment that supports individual growth and connectedness.
Ability to effectively evaluate operations, providing critical analysis of systems and processes, as they relate to the department and the organization.
Demonstrated success driving operational excellence by setting, achieving and measuring targeted outcomes, in a remote call center environment.
A high level of adaptability and experience leading change management in fast-paced environments.
Strong proficiency in developing and formalizing policies and procedures.
Excellent verbal and written communication, with the ability to cascade information across diverse target demographics internally and externally.
Ability to represent FreedomCare holistically, with high emotional intelligence, empathy, and consciousness of end-user experiences (employees and customers).
Bilingual proficiency is a plus.