Freedom Mortgage

Senior Employee Relations Consultant

Freedom Mortgage

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Job Level

Senior

About the role

  • Provide consultation to employees and managers on complex policy matters; handle escalated queries from employee-initiated HR tickets, department inboxes (ex: Tier 1 & 2)
  • Provide expertise & guidance while providing case management for escalated or complex queries requiring direct ER/Legal intervention (Ex: Tier 3)
  • Provide feedback and coaching to managers and business leaders on employee issues related to performance, policy violations, & workplace accommodations; address escalated issues as needed
  • Conduct effective, consistent, & compliant investigations in accordance with company policy for complex employment related claims made by current or former employees
  • Guide leaders and HR Business Partners on appropriate actions following conclusion of an investigation

Requirements

  • Bachelor’s degree in a related field
  • Master’s degree preferred
  • Minimum of 5 (five) years’ experience in an Employee Relations or equivalent role
  • Experience in financial services business preferred
  • Strong proficiency with Microsoft Office programs and with web-based reporting tools preferred
  • Experience working with Human Capital Management (HCM) systems required, prior experience with Workday preferred
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementinvestigationsemployee relationspolicy complianceperformance management
Soft Skills
coachingconsultationcommunicationproblem-solvingconflict resolution