Freedom First Credit Union

Manager

• Manage and lead an effective sales process while supporting excellent member service.
• Opens new accounts and submits loans for processing and decisioning; communicate disposition to member.
• Monitors all office activity for compliance to applicable regulations and adherence to organizational policy and procedures in regard to branch security, transactions, loans, errors, new accounts, and documents prepared by subordinate personnel.
• Trains new branch personnel; prepares work schedules; monitors performance and ensures that employees are meeting or exceeding goals.
• Manages branch in absence of Vice President Branch Manager.
• Performs other job related duties as assigned.

Branch Manager

• Manage and lead an effective sales process while supporting excellent member service.
• Opens new accounts and submits loans for processing and decisioning; communicate disposition to member.
• Monitors all office activity for compliance to applicable regulations and adherence to organizational policy and procedures.
• Trains new branch personnel; prepares work schedules; monitors performance and ensures that employees are meeting or exceeding goals.
• Manages branch in absence of Vice President Branch Manager.
• Performs other job related duties as assigned.

Operations

• Responsible for performing duties which support the operational functions of the Credit Union, with a primary focus on Business, Commercial, and Treasury Services.
• Work closely with Deposit Operations, Commercial, and retail staff to ensure the proper documents are collected from the business member during maintenance and account opening.
• Complete quality control assessments of all business accounts opened to confirm accuracy.
• Work closely with retail/commercial staff to establish and process wire transfers, online banking enrollments, remote deposit, and other treasury products and services.
• Provide phone and email support for the retail teams to answer business related questions as needed.
• Complete account maintenance tasks as requested by retail teams.
• Establish and maintain accurate procedures, forms, and processes for operational tasks.
• Support non-member account openings and account maintenance.
• Assist Fraud and Risk Management with reporting, business account reviews, and resolution of risk as needed.
• Assist with consumer account support including but not limited to wire transfers, online banking/bill pay, debit/credit card services, fraud reviews, POA reviews, asset verifications, secure messages, etc.
• Performs other related duties as assigned.

Branch Manager

Branch Manager

Deposit Operations Specialist II – Business