Business Analyst

• Support Fiduciary Trust’s front office teams with fee analysis, scenario modeling, and documentation
• Prepare detailed fee analyses, including custom scenario modeling to support front office engagement and client meetings
• Serve as the primary point of contact for internal fee inquiries and explanation of complex pricing structures
• Track and report on all KPIs, quality and accuracy metrics, and SLA performance for the fee department, including set up, analysis and reporting related to Fee Oversight Framework
• Document grandfathered fees, exceptions, and special arrangements with accuracy and clarity
• Collaborate with the Manager on daily operations and issue resolution
• Assist in testing and validating new or updated fee logic in the system and support project work
• Assist with annual fee review with front office
• Maintain billing accuracy, transparency, and audit readiness; support fee-related aspects of client meetings and decision-making (not client-facing)

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