IT Support Specialist
Franke Group
full-time
Posted on:
Location Type: Office
Location: St Albans • United Kingdom
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Tech Stack
About the role
- 1st and 2nd level support within region standard Applications (M365, Adobe, FMS und IFS)
- Joiner / Mover / Leaver handling with ServiceNow
- Software provisioning (SCCM)
- Client hardware (desktop, laptop, tablet, barcode scanner) & peripherals (printer, scanner, copier, fax)
- Installation, maintenance & provisioning
- VoIP
- Network support (LAN) and monitoring of WAN and servers
- Mobile devices and contracts
- Introduction & training
- Licence Management
- Team member of projects
- Local contact for Platform Services
- Quotes and order process of hardware
Requirements
- Relevant educational qualifications
- Additional trainings for Microsoft (MCP level) and Cisco (CCNA Discovery)
- 3 years work experience in the IT Service Desk area
- ICT service operations
- Basic ITIL knowledge
- Broad technical skills hardware, OS & software (Microsoft, mobile devices)
- Basic technical skills Server OS, network, storage (SAN, NAS)
- Basic application architecture know-how
- Good analytical and conceptual abilities.
- Independent, but with team skills for dealing with IS specialists and key users
- Open and communicative, likes dealing with people (telephone & teams support)
- Flexibility and willingness to travel to Manchester once or twice a month
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
M365AdobeFMSIFSServiceNowSCCMVoIPLANWANServer OS
Soft Skills
analytical abilitiesconceptual abilitiesteam skillscommunication skillsflexibilityindependence
Certifications
MCPCCNA Discovery