Customer Support Representative
Frame & Fame Personal Branding | Executive Coaching
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $45,000 - $69,000 per year
About the role
- Help members troubleshoot issues they encounter while using the Live platform and provide actionable tips to resolve the problem
- Represent the client in IDI & Focus Group Waiting rooms & proactively confirm member qualification and device functionality prior to interviews
- Follow communication and security procedures, guidelines, and policies including all known PI procedures
- Moderate incoming Qualitative Research Responses based on Commercial team requests and general platform quality support needs
Requirements
- Previous customer service experience
- Strong verbal and written communication skills
- Experience multi-tasking in a fast-paced and changing environment
- Proactive, organized, and detail oriented
- Self-starting professional with a positive attitude
- Empathetic communicator with a customer-focused mindset
- Problem-solving and logical thinking skills
- Ability to work in a team environment and work a flexible or weekend schedule to meet our business needs
- Computer-literate and proficient in Microsoft Excel / Google Drive
- Previous Salesforce and or Zendesk experience is a plus, but not required
Benefits
- We have generous health dental and vision benefits
- 401K plan vests immediately
- A friendly, fun, and collaborative work environment that allows for frequent exposure to executives
- The opportunity to make an immediate impact as a part of a fast-growing company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceverbal communicationwritten communicationmulti-taskingproactiveorganizeddetail orientedself-startingempathetic communicationproblem-solving