Fractality - EU Training & Counselling Provider

Operations Manager – Cross-Departmental

Fractality - EU Training & Counselling Provider

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $40 - $50 per hour

Job Level

Mid-LevelSenior

About the role

  • Coordinate and coach teams toward operational excellence, with a hands-on approach to both strategy and execution.
  • Build, optimize, and run complex, multistep processes that support departmental and institutional goals.
  • Lead initiatives related to knowledge management, automation, and efficiency, with a focus on long-term impact.
  • Identify inefficiencies and opportunities for improvement, and implement creative, scalable solutions.
  • Support team members with activities such as case management, program scheduling, liaising, and research.
  • Monitor quality and progress across initiatives, establish clear expectations, and report regularly.
  • Document processes and build systems that support sustainable growth and cross-functional collaboration.
  • Engage in ad-hoc projects and evolving priorities with agility and ownership.
  • Represent your department in strategic conversations, contributing ideas that serve students and strengthen the university.

Requirements

  • Demonstrated experience guiding and motivating teams, with a focus on outcomes and accountability.
  • Demonstrated commitment to mission over ego, evidenced by humble leadership and a willingness to contribute at the ground level.
  • Proven ability to manage multiple projects simultaneously with attention to detail and follow-through.
  • Comfort with ambiguity and a proactive approach to problem-solving.
  • Willingness to take ownership of departmental success and drive meaningful change.
  • Strong interpersonal and communication skills, including the ability to present to executive and technical audiences.
  • Strong written communication skills, especially in translating complex topics into clear, actionable language.
  • Self-management skills, including time management, initiative, and diligence.
  • Bachelor’s degree or higher.
  • Preferred Qualifications: Experience working in a higher education setting or as a graduate-level student.
  • Experience in a startup or similarly dynamic environment.
  • Experience coaching others on both technical and interpersonal skills, even outside of formal management roles.
  • Experience with process improvement, documentation, and change management.
  • Familiarity with Salesforce or other CRM/case management systems.
  • Familiarity with Microsoft 365 tools (Teams, Outlook, Excel, Power BI, etc.).
  • Strong technical competency in any of the following fields: Customer care infrastructure, Data analytics and business intelligence, IT Services, Marketing