Operations Manager – Cross-Departmental

Fractality - EU Training & Counselling Provider

full-time

Posted on: 9/7/2025

Location: California • 🇺🇸 United States

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💰 $40 - $50 per hour

Mid-LevelSenior

About the role

Coordinate and coach teams toward operational excellence, with a hands-on approach to both strategy and execution.
Build, optimize, and run complex, multistep processes that support departmental and institutional goals.
Lead initiatives related to knowledge management, automation, and efficiency, with a focus on long-term impact.
Identify inefficiencies and opportunities for improvement, and implement creative, scalable solutions.
Support team members with activities such as case management, program scheduling, liaising, and research.
Monitor quality and progress across initiatives, establish clear expectations, and report regularly.
Document processes and build systems that support sustainable growth and cross-functional collaboration.
Engage in ad-hoc projects and evolving priorities with agility and ownership.
Represent your department in strategic conversations, contributing ideas that serve students and strengthen the university.

Demonstrated experience guiding and motivating teams, with a focus on outcomes and accountability.
Demonstrated commitment to mission over ego, evidenced by humble leadership and a willingness to contribute at the ground level.
Proven ability to manage multiple projects simultaneously with attention to detail and follow-through.
Comfort with ambiguity and a proactive approach to problem-solving.
Willingness to take ownership of departmental success and drive meaningful change.
Strong interpersonal and communication skills, including the ability to present to executive and technical audiences.
Strong written communication skills, especially in translating complex topics into clear, actionable language.
Self-management skills, including time management, initiative, and diligence.
Bachelor’s degree or higher.
Preferred Qualifications: Experience working in a higher education setting or as a graduate-level student.
Experience in a startup or similarly dynamic environment.
Experience coaching others on both technical and interpersonal skills, even outside of formal management roles.
Experience with process improvement, documentation, and change management.
Familiarity with Salesforce or other CRM/case management systems.
Familiarity with Microsoft 365 tools (Teams, Outlook, Excel, Power BI, etc.).
Strong technical competency in any of the following fields: Customer care infrastructure, Data analytics and business intelligence, IT Services, Marketing