Account Manager
Sysco
Account Manager
Fox Factory
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Tableau
About the role
- Serve as the main point of contact for both existing and new customers, managing communications through product development, delivery, quality, and daily customer service activities.
- Manage the customer quotation process, ensuring internal approval before presenting to customers.
- Negotiate customer terms and conditions to support business objectives.
- Create, present, and deliver customer quotations and sales proposals.
- Formulate sales business plans for key accounts, identifying new revenue streams to achieve growth objectives.
- Maintain and support assigned strategic customers.
- Identify and develop new prospects and opportunities.
- Lead and structure recurring meetings with assigned customers.
- Communicate regularly with industry professionals to gain insight into business trends.
- Provide reporting, data insights, and product information to Canadian accounts as needed.
- Track order status, backorders, and shipments, ensuring proactive communication with sales and customer service.
- Support the setup of new accounts and maintain accurate account information.
- Review, manage, and communicate customer sales forecasts/projections in collaboration with internal planning and operations teams.
- Analyze sales performance across brands, product categories, and accounts to identify trends, risks, and opportunities.
- Build and maintain Canadian sales dashboards, reports, and KPIs.
- Partner with Sales Director to develop sales forecasts and territory plans.
- Evaluate promotional and seasonal programs, measuring ROI and sell-through performance.
- Act as an integral team player between internal business units such as engineering, operations, planning, finance, and marketing.
- Maintain price lists and quotations through coordination with the finance team.
- Coordinate with U.S. operations and distribution teams to ensure timely fulfillment of Canadian orders.
- Monitor inventory levels and recommend adjustments to meet demand while minimizing excess stock.
- Support booking programs and assist with pre-order allocation.
- Assist with supply chain planning and cross-border logistics coordination.
- Identify gaps in sales and operational processes and recommend efficiencies.
- Collaborate with finance, IT, and operations to improve reporting accuracy and system integrations.
- Provide ad hoc analysis and presentations to leadership for strategic planning.
Requirements
- Bachelor’s degree in business, Finance, Data Analytics, or related field
- 5+ years of experience in account management, sales analytics, or supply chain (sporting goods/consumer products preferred)
- Strong analytical and problem-solving skills with advanced Excel/Google Sheets proficiency (experience with BI tools such as Tableau, Power BI, or Looker is a plus)
- Knowledge of sales processes, forecasting, and inventory management
- Strong attention to detail with the ability to synthesize data into actionable insights
- Excellent communication skills and ability to collaborate across teams
- Ability to work independently in a fast-paced, growing environment.
Benefits
- competitive wages
- great benefits
- employee discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsales analyticssupply chain managementsales forecastinginventory managementdata analysisExcelGoogle SheetsTableauPower BI
Soft skills
analytical skillsproblem-solving skillsattention to detailcommunication skillscollaborationindependenceadaptabilityorganizational skillscustomer servicenegotiation
