Account Manager

• Manages assigned customers/concepts and handles last mile activities to ensure customer receives product timely and accurately.
• Monitors proprietary stock keeping units (SKUs) and promotional items ensuring adequate inventory and minimum movement requirements.
• Works with customers to clear slow moving or dead inventory.
• Works with Merchandising department to communicate upcoming promotional inventory, new listings, increased/decreased inventory pulls and plans for slow moving/ dead inventory.
• Communicates with customers to advise of bid changes and pricing inaccuracies.
• Works in collaboration with the Transportation department to determine the best options for delivery windows, prospective night drop locations and communicating customer concerns.
• Identifies operational inefficiencies by balancing work week, limiting same day/off day deliveries, assessing back orders, reducing deliveries, and increasing order size.
• Liaises with Connect and communicates with customer regarding items such as prod credit, special orders, etc.
• Utilizes Customer Relationship Management (CRM) tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate.
• Skillfully navigates challenging conversations with internal and external stakeholders.
• Responsible for appropriate escalation as needed.
• Utilizes CRM tool (Sysco 360) as communication and measurement tool.
• Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their supervisor.
• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
• Perform other duties as assigned.

Account Manager

Key Account Manager

Business Partner Manager

Key Account Manager

Account Manager, Business

Partnerships SDR