Four Seasons Hotels and Resorts

Sales

• Sell a cluster of South Florida Luxury Hotels including Four Seasons Resort Palm Beach, Four Seasons Hotel and Residences at The Surf Club and Four Seasons Hotel and Residences Fort Lauderdale
• Act as an extension of the Sales Team to create individualized experiences through direct sales and pre-arrival engagement
• Convert reservations and maximize revenue from inquiries (phone or electronic) for rooms, suites, private residences, spa, dining, and other revenue centers
• Capture sales from incoming reservation calls and coordinate details of each booking following reservation standards, processes, and procedures
• Receive and answer Web, e-mail, WRO, Trust, Internal Sales & Executive Office, FIT and Wholesale ResCom; confirm and correspond as needed
• Answer incoming PBX calls, route calls, and manage Four Seasons chat in a timely and friendly manner
• Handle guest inquiries and interactions, accommodate special requests, and resolve complaints per Four Seasons policy
• Complete pre-arrival reservation detail processes including billing, non-guaranteed ResCom, dinner ResCom, spa ResCom and waitlisted ResCom
• Support Group Room Coordinator and Guest Recognition Specialist as needed
• Accept and deliver wake-up calls, messages, and faxes; handle overflow HotSOS calls for other departments
• Comply with Four Seasons standards for sales and marketing and collaborate professionally with co-workers
• Monitor and respond to hotel fire control panel and emergency safety situations; respond according to the crisis management plan
• Based at Four Seasons Resort Palm Beach (PBF) and reports to the Senior Director of Reservations; travel to South Florida properties as required

Reservations Sales Specialist