Four Seasons Hotels and Resorts

Sales

• Capture and convert reservation inquiries across multiple channels, including phone, email, web, and internal requests
• Coordinate and confirm bookings for rooms, suites, residences, spa, dining, and additional revenue opportunities
• Provide exceptional, personalized service to guests, travel advisors, and internal stakeholders
• Manage chat communication platforms, responding to guest inquiries in a timely and professional manner
• Handle guest requests, special accommodations, and resolve concerns in line with Four Seasons standards
• Complete pre-arrival processes, including confirming reservations, billing details, and waitlisted services
• Support cross-functional teams such as Group Reservations and Guest Recognition as needed
• Assist with PBX call handling, including routing, messaging, and guest communication
• Manage and respond to internal service requests (HOTSOS) and coordinate with operational departments
• Maintain accurate records and data within reservation and property systems
• Support emergency communication protocols and respond to incidents in accordance with hotel procedures
• Collaborate across the shared-services cluster to ensure consistency and operational efficiency

Reservations Sales Specialist

• Manage email and calendar workflows in Outlook.
• Coordinate travel arrangements, expense reporting, and invoice processing in Concur.
• Manage RFP Process through Cvent/Lanyon, Vindow, ReadyBid, and other Corporate Travel RFP Platforms.
• Maintain and update customer profiles in Salesforce.
• Generate sales reports and extract data from Cvent/Lanyon, Salesforce, Excel, and Power BI.
• Prepare and update sales presentations using PowerPoint.
• Provide virtual meeting support, including scheduling, hosting, and recording sessions in Microsoft Teams.
• Serve as a primary point of contact for clients and hotel partners.
• Enter and track sales activities, traces, and leads, ensuring data accuracy and clear communication with hotel partners.
• Provide operational and logistical support for customer events, internal meetings, and sales activities.
• Prepare sales presentations and coordinate logistics for customer educational webinars.
• Analyze reports and conduct market research to support business development initiatives.
• Manage event surveys and track ROI for all revenue-generating activities.

Sales Coordinator

• Manage email and calendar workflows in Outlook
• Coordinate travel arrangements, expense reporting, and invoice processing in Concur
• Maintain and update customer profiles in Salesforce
• Generate sales reports and extract data from Salesforce, Excel, and Power BI
• Prepare and update sales presentations using PowerPoint
• Provide virtual meeting support, including scheduling, hosting, and recording sessions in Microsoft Teams
• Serve as a primary point of contact for clients and hotel partners
• Enter and track sales activities, traces, and leads, ensuring data accuracy and clear communication with hotel partners
• Provide operational and logistical support for customer events, internal meetings, and sales activities
• Prepare sales presentations and coordinate logistics for customer educational webinars
• Analyze reports and conduct market research to support business development initiatives

Sales Coordinator – 7 Month Contract

Administrative Assistant

• Implement and uphold office standards and procedures, ensuring the Sales & Marketing office is organized, professional, and maintained in accordance with Four Seasons guidelines.
• Provide comprehensive administrative support to the Sales & Marketing Division, coordinating daily office operations efficiently.
• Perform additional related duties and support projects as assigned, ensuring seamless operations and contributing to the overall success of the Sales & Marketing Division.
• Maintain files, invoices, expenses, schedules, and calendars for Sales & Marketing leadership, ensuring effective time management and coordination.
• Maintain Sales & Marketing onboarding, policy, and standard procedure manuals; update and distribute documentation as required.
• Answer the Bora Bora Satellite Sales Office telephone, take accurate messages, and respond in accordance with Four Seasons service standards.
• Manage all postal services and mail distribution for the division as required.
• Receive, prioritize, and respond to incoming emails in line with Four Seasons standards, and provide overflow email support as required.
• Prepare accurate and professional written correspondence, including inquiries, contracts, reports, letters, and emails using MS Office/Outlook, Opera, and Golden Sales & Catering (Delphi, FDC).
• Coordinate closely with the Reservations team to support both group and transient sales segments with reservation-related needs.
• Maintain up-to-date knowledge of resort offerings, amenities, activities, and promotions, confidently sharing information as needed.
• Maintain and update Sales & Marketing electronic systems and databases, ensuring data accuracy and integrity.
• Lead strong educational knowledge of Golden Sales & Catering and assist Group Sales and Meetings & Events Managers with proper system usage and data input.
• Utilize BI tools and Golden Sales & Catering to prepare and distribute sales production and performance reports for Sales Managers.
• Manage the RFP tool and actively participate in the lead-capture and distribution process.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with coworkers and the planning committee.
• Serve as a brand ambassador of Four Seasons and the hotels.