Four Seasons Hotels and Resorts

Assistant

• Help prepare the restaurant and service areas for daily operations
• Keep service stations and equipment clean, organized, and well-stocked
• Support the service team by delivering food and beverages on time
• Assist with basic setup and clearing tasks during and after service
• Follow safety and cleanliness standards, reporting any issues when needed

Server Assistant

Sales

• Display warmth, care, and genuine enthusiasm when dealing with guests and internal customers; live the Golden Rule
• Demonstrate standards awareness by setting an example for standards execution
• Work closely with the Commercial and Sales offices regarding sales and commercial activities in your marketplace
• Maintain a strong focus on new business development
• Conduct telephone and personal sales calls on accounts in assigned market areas
• Deliver effective presentations of our properties to meeting planners and travel agents
• Organize and manage an effective sales trip calendar as designated by the Commercial Sales Plan (up to 50% of time)
• Qualify and follow up on all leads, maintaining strong relationships with Four Seasons Worldwide Sales Offices and other Four Seasons Hotels
• Create group proposals and follow up on all group-related business
• Coordinate with other Department Heads to ensure the highest quality of guest and group satisfaction
• Keep supervisors promptly and fully informed of all problems or unusual matters of significance.

Associate Director of Sales

• Capture and convert reservation inquiries across multiple channels, including phone, email, web, and internal requests
• Coordinate and confirm bookings for rooms, suites, residences, spa, dining, and additional revenue opportunities
• Provide exceptional, personalized service to guests, travel advisors, and internal stakeholders
• Manage chat communication platforms, responding to guest inquiries in a timely and professional manner
• Handle guest requests, special accommodations, and resolve concerns in line with Four Seasons standards
• Complete pre-arrival processes, including confirming reservations, billing details, and waitlisted services
• Support cross-functional teams such as Group Reservations and Guest Recognition as needed
• Assist with PBX call handling, including routing, messaging, and guest communication
• Manage and respond to internal service requests (HOTSOS) and coordinate with operational departments
• Maintain accurate records and data within reservation and property systems
• Support emergency communication protocols and respond to incidents in accordance with hotel procedures
• Collaborate across the shared-services cluster to ensure consistency and operational efficiency

Server Assistant

Associate Director of Sales

Reservations Sales Specialist