Reservations Sales Specialist

Four Seasons Hotels and Resorts

Reservations Sales Specialist handling booking coordination for luxury hotels in South Florida. Focused on converting inbound inquiries into confirmed reservations with a personalized touch.

Posted 6/5/2026full-timePalm Beach • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Capture and convert reservation inquiries across multiple channels, including phone, email, web, and internal requests
Coordinate and confirm bookings for rooms, suites, residences, spa, dining, and additional revenue opportunities
Provide exceptional, personalized service to guests, travel advisors, and internal stakeholders
Manage chat communication platforms, responding to guest inquiries in a timely and professional manner
Handle guest requests, special accommodations, and resolve concerns in line with Four Seasons standards
Complete pre-arrival processes, including confirming reservations, billing details, and waitlisted services
Support cross-functional teams such as Group Reservations and Guest Recognition as needed
Assist with PBX call handling, including routing, messaging, and guest communication
Manage and respond to internal service requests (HOTSOS) and coordinate with operational departments
Maintain accurate records and data within reservation and property systems
Support emergency communication protocols and respond to incidents in accordance with hotel procedures
Collaborate across the shared-services cluster to ensure consistency and operational efficiency

Requirements

What you’ll need

Fluency in English (reading, writing, and speaking)
3+ years of experience in luxury hotel sales, reservations, or operations preferred
Proven ability to drive sales conversions and maximize revenue opportunities
Strong analytical, organizational, and multitasking skills
Excellent interpersonal and communication skills
Ability to prioritize tasks and follow up with a strong sense of urgency
Strong computer proficiency, including Microsoft Office and Opera PMS
Ability to learn and navigate multiple systems and platforms
Strong attention to detail and accuracy
Ability to adapt in a fast-paced, dynamic environment
Collaborative mindset with the ability to support a shared-services model

Benefits

Comp & perks

Competitive salary, wages, and a comprehensive benefits package
Complimentary employee benefits after one year of service
401(k) Retirement Plan with company match
Excellent training and development opportunities
Employee discount for stays at any Four Seasons worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales conversionsrevenue maximizationdata accuracymultitasking

Soft Skills

interpersonal skillscommunication skillsorganizational skillsattention to detailadaptabilitycollaborationurgency